This was a rather difficult online transaction due in part to the fallout of a Canada Post strike, and as such I incurred substantial additional costs with UPS custom brokerage fees... Cool Frames has followed up by a phone call from Lee (owner) in which we discussed our respective interpretation of events and experiences. Clarification on both sides was mutually beneficial to understanding the international shipping process. As a resolution Cool Frames offered to compensate me for some of my additional unexpected costs. This extra effort at customer service and satisfaction is a first for me in many years of online shopping, so kudos to Cool Frames!
February 2025
Such a great selection of toddler's, children's, and adult frames. Such nice people. I have been looking for a local store that has quality kids frames, especially toddler frames, for years. We will definitely be repeat customers!
February 2025
Best experience I’ve ever had picking out new eyeglasses. They have the best selection of styles and are incredibly knowledgeable. Inna is so lovely! Highly recommend cool frames.
This was a rather difficult online transaction due in part to the fallout of a Canada Post strike, and as such I incurred substantial additional costs with UPS custom brokerage fees... Cool Frames has followed up by a phone call from Lee (owner) in which we discussed our respective interpretation of events and experiences.
Clarification on both sides was mutually beneficial to understanding the international shipping process. As a resolution Cool Frames offered to compensate me for some of my additional unexpected costs. This extra effort at customer service and satisfaction is a first for me in many years of online shopping, so kudos to Cool Frames!
Such a great selection of toddler's, children's, and adult frames. Such nice people. I have been looking for a local store that has quality kids frames, especially toddler frames, for years. We will definitely be repeat customers!
Best experience I’ve ever had picking out new eyeglasses. They have the best selection of styles and are incredibly knowledgeable. Inna is so lovely! Highly recommend cool frames.