Brookdale Family Care Center on Pennsylvania Ave.

Feb 2026

Awful experience, if you care about your health or the health of your family members, do not go to this office. Absolutely uncaring unprofessional staff, who will jeopardize your care. I made so many calls to this office, they don’t pick up the phone, they hang up, the administrator of the office told me she has no time to talk and need to leave while we were on the 3 way call with the office and my father transportation company. I was left with the transportation company myself on the phone trying to figure out what to do. I was advised to file a complaint with DOH compliance department. They are absolutely ignorant to their patients needs.

Jan 2023

It’s hard to get someone on the phone, my doctor from another office had called this clinic numerous time no answer she even left voice messages and sent over paperwork for my doctor there to sign it’s been 4 months and no one at brookdale got back to my doctor concerning a time sensitive surgery. I had to go up there myself and wait around for 4 hours to get the doctor to sign already filled out paperwork. This is disgusting and poor service, the only reason why I considered going to this office was the convenience it afforded me.

Dec 2022

I have been calling for one month no one answer the phone someone needs to do something they are a medical facility dealing with people lives this is not ok, to make matters worse their hours of operation is not right