The AF Supply, Harrison location, is great. The showroom manager, Paul Samuels, was excellent.
Paul was responsive to all my requests and went above an beyond to provide great customer service. Especially since I was in the process of making updates to my home.
Paul was thoughtful to take into consideration my renovation needs to make recommendations that more suitable to the project.
All my of my supplies we delivered timely and in good order.
About AF Supply
AF Supply is a plumbing supply store known for its great service and extensive inventory. Customers appreciate the quick assistance they receive, especially when dealing with warranties and returns, such as for A.O. Smith water heaters. While some found communication about return processes a bit unclear, staff members have been described as professional and helpful. The business offers competitive prices and even provides delivery options. However, customers have noted that shipping delays may occur due to ongoing issues related to Covid, with some items on backorder for 2 to 3 months. Overall, AF Supply is recognized for its reliability and Brooklyn charm.
Reviews
Absolutely the best customer experience. Their representatives were extremely helpful in product selection. Their pricing was excellent. Once the order was placed, they made getting the items very easy. Even the delivery team was outstanding. I can't say enough good things about AF Supply.
Had to do a return on my A.O Smith water heater, and was done quick by Nacim who was a professional over the phone and helped me out to get a replacement asap. Now my issue was that Nacim was vague on the process of the return, he just emailed me a Brooklyn address. That’s it! So I had my guy take the old water heater over there and when my guy go there they said all they needed was the sticker! Also, they charged me $220.00 fee? I have no idea for what? I mean they had the replacement so I needed it right away.
Photos
Hours
Monday 8AM - 4PM
Tuesday 8AM - 4PM
Wednesday 8AM - 4PM
Thursday 8AM - 4PM
Friday 8AM - 4PM
Saturday Closed
Sunday Closed
Good to know
- offers same-day delivery
Location
942 Lafayette Avenue, Brooklyn, NY 11221
Find More Pros Nearby
For local businesses
Is this your business?
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.