About City World Ford Service
City World Ford Service, located in the Bronx, NY, is a reputable auto repair shop known for its top-notch care and state-of-the-art facilities. They offer various repair services, including tire, brake, and transmission repairs. The factory-trained technicians provide thorough vehicle check-ups, giving customers an in-depth report on their vehicle's needs. The dealership has been in the business of keeping Ford owners happy for decades and understands the importance of a smooth-running vehicle. They also recognize their customers' busy schedules and strive to make the service process quick and easy. One satisfied customer had a positive warranty repair experience. Although there was an issue with the car pick-up on the appointment date, the dealership made it right by arranging the car pick-up, diagnosing the problem, and fixing the car promptly. Another customer had a wonderful experience buying a Ford Maverick. The online appointment process was seamless, the pricing transparent, and the team professional and pleasant. The sale was completed in just four hours, and the customer received home delivery as a courtesy. Overall, City World Ford Service is highly recommended for its excellent customer service and reliable repair services. The dealership recently addressed an issue with a lender's illegal practices and has promised to never use that lender again. They also apologized and sent a check to the affected customer for the extra interest that had accrued.
The big problem here is they take way too long to get work done. I dropped off on a Monday at 8 am and didn't hear from them until Thursday at lunch just to hear what the repairs would be. Then I didn't get it back until the following Wednesday morning for what was really just a minor repair/replacement in the turbo. You can't reach them by phone because their phones literally don't work (service department claims they have no idea about this but it was like this for at least a week) and they never call you back. When it takes four days for them to get back to you, you kind of have to be proactive to find out anything. Then some random person lies to you on the phone...read full review
Superb service beyond expectations. Had to bring in my 2022 Ford Escape Hybrid SUV to be serviced. From the moment I arrive, the staff was helpful, courteous and professional. I was greeted by Gjenete who reassured me, she will personally attend to my service needs to a satisfactory outcome. She did just that and more! Her professionalism, communication and courtesies extended during the repair exemplify the excellence Ford upholds. The mechanics and technicians were helpful, knowledgeable and courteous. Kudos to Jason and Johnathan for also updating me and their hospitality. To the Ford Service Team, Boston Rd, Bronx ….Thank you for a great experience and keep up the...read full review
UPDATE: The dealership apologized and sent me a check for some of the extra interest that had accrued because of the lenders illegal practices. They have also promised to NEVER use Valley Bank again.