About Ace Air Conditioning

Ace Air Conditioning is a highly recommended HVAC service provider known for its exceptional service and professionalism. Customers have consistently praised the company's technicians, who are described as "true professionals" and a "pleasant and helpful pair of fellows." The owner, Marty, is also commended for his responsiveness and willingness to address any issues that may arise. The company's attention to detail and commitment to customer satisfaction are evident in their handling of various situations. When a customer experienced an issue with black bits blowing from their air conditioner, Marty promptly offered to visit, examine the unit, and take further action if necessary. Similarly, when a customer's system was accidentally charged with the wrong refrigerant, the company immediately installed a new compatible condenser free of charge to ensure the customer's satisfaction. Customers have appreciated the company's transparency and honesty, with Marty providing clear explanations and advice when necessary. One customer was advised that the cost of servicing their second air conditioning unit would not be worth it, and the company's technicians were able to resolve the initial issue with the first unit. Overall, Ace Air Conditioning has consistently delivered 5-star service, from the technicians in the field to the staff in the office. Customers have expressed their gratitude for the company's willingness to make things right and do the right thing, even when mistakes occur. As a result, many customers have pledged to continue using Ace Air Conditioning for all their heating and cooling needs.

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Reviews for Ace Air Conditioning

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Jul 2023
The service and repair from Ace Air Conditioning is superb and I highly recommend them. Big Ed did a wonderful job reinstalling my unit and now and it runs like it's brand new. They are true professionals in what they do.
Jun 2023
We were experiencing some problems with our LR A/C, so we looked up a couple of repair shops regarding service. We decided to call Ace Air Conditioning. We were quoted a price, the details of the service were given to us and we made an appointment. The servicemen called to let us know they were on their way, showed up right when they estimated they would and went to work. A pleasant and helpful pair of fellows. When we asked if the BR A/C could be serviced also, we were told that the way the co-op installed the A/C would require expensive removal work. The servicemen called Marty, the owner, he made it clear that the cost for us would not be worth it. We took his advice and bought a new A/C.After the service was complete, we noticed that the A/C was blowing out tiny black bits. I called Marty, who explained that there was no danger of this being mold; rather in his experience he was certain that it was insulation foam from inside of the chassis. He immediately offered to visit, examine the A/C, and, if necessary, remove the A/C for further inspection and return it the same day.Soon after, I called Marty back and explained that, during these fire smoke haze days, we had been running the A/C almost continuously and nothing was coming out any more.Through it all, Marty and his crew were most helpful and efficient.
Sep 2022
5 star service from these guys. All the way around! From the techs sent to the house, to Josh the supervisor I spoke with, to Kennedi in the office, everyone was an absolute pleasure to deal with. My A coil had a leak, so I went ahead with getting it replaced. I had an R22 system, and the outside condenser was not rated for the new 410 refrigerant. After installing the new A coil, they accidentally charged the system with the new 410 Freon. If you don’t know, that would not have worked out well for long. Josh called, apologized, and installed a new Trane outside condenser compatible with the new 410 Freon free of charge. He was very polite and adamant that he wanted...read full review