Nail Image Inc.

Dec 2023

This experience was terrible from beginning to end. I never write yelp reviews but you need to know how unprofessional not only the owner is but the employees. I was given an attitude from the very first interaction I had with the incompetent owner while trying to make an apt. They apparently don't communicate with each other. I was told my appointment was at 12 for a wax. I show up at 12 and am scolded by the employee as soon as I walk in. I wasn't greeted with a hello or how are you I was scolded for being "late" bc the owner who again is obviously incompetent and also a huge bitch told her I had an 1145 apt. I wouldn't even send someone I hated to this location. The way the owner speaks to people is absolutely atrocious. How they have customers that enjoy going here is beyonddde!

Aug 2021

Nail Image!!! Although the entire staff is awesome, the nail tech Libby is the awesomest!!! Shes cool, professional, always willing to help. But her skills, from nails to lashes to her amazing foots rubs. They are clean and they do a great job at making you feel relaxed and at home.

Jul 2021

I write this review in tears . I am extremely emotional due to many health issues my husband has suffered - limited time I have free-- - I recently moved ( map quest in photo - I live 5 minutes away 1.5 miles from here) Had a 8:15 appointment - Walking to my car my elderly neighbor was so upset she lost her hearing aide . I stopped a few minutes to help her. When I was on Merrick Rd at 8:18 - see photo I called to say I was going to be few minutes late GPS said I was two minutes away . Before I could even speak I was told I couldn't get nails and pedicure since I was late. At 8:21 only 3 minutes later - I walked in frazzled and upset I was late and almost already in tears -- it is hard for me to cut of time for myself. I prob came off as rude- didnt say hello when I walked in and abruptly stated it was only six minutes. She kept telling me how she left her two kids home and came in for me. I had to get someone to sit with my husband to try to do this. I bought a certificate on yelp - figured let me use that get nails done and figure out pedicure later. With all the back and forth is was getting later - and she kept saying it it now 8:26 now 8:27 I said just do my nails so I can use certificate - she refused to service me . I wanted her to refund the certificate -- told me to get out and threatened to call police!! Now I am so upset and on border on a melt down. I couldnt refuse to take 5 minutes to help my neighbor - I could have said good morning when I walked in. I could have and would have left earlier if I knew my neighbor needed me for a few minutes. Now I am out $40 and didnt get my nails done and have to figure out a plan to find an hour or so to do it at future date. We were both upset but six minutes is hardly a big deal. and I called when I was 3 minutes late. I left my water bottle in shop - after I drove a very short distance - parked and walked back to store. Door was locked - knocked on door a bunch of times then at 8:29 called .