I'm giving this a 3 because in general we've had good experiences at this particular Home Depot. Last week, we bought a new Samsung washer and dryer and set it up for home delivery and installation for today. The washer and dryer arrived and the delivery men would not install it. He kept insisting that all they do is deliver the appliances. I contacted the individual who helped us (Sonya) to check into why they didn't install it and she confirmed that we paid for installation and also couldn't understand why they didn't. She said she was going to look into it and call me right back. She called back within 15 minutes and noted that they were supposed to install the washer and dryer, and adding a $100 credit to our account. SONYA, thank you so much for your assistance both before our purchase and after and I am giving SONYA 5 STARS! She has helped us on appliances in the past and is always so helpful, knowledgeable, thorough and reliable.
Jenna P.
May 2024
We placed an order online and when we went to pick it up the item was clearly used and very damaged. The employee who brought it to us at the drive up area said he would go in and get a replacement. He never returned so after 20 mins we had to go inside and head to the service desk. I do not recommend the order online pickup in store option here
Jurel H.
Dec 2023
Typical HomeDepot... You have an abundance of home repair supplies. Pretty fair prices on all their appliances and kitchen cabinets. Customer service is very good, especially when you're consulting with the flooring and kitchen remodeling team.
Jason L.
Jul 2023
I work for The Home Depot as Order Fulfillment. My main problem with this company is that they could be more successful if they accepted employee feedback. Safety: All of our carts need brakes. Loss: We need to use facial recognition and RFID tags to ban thieves from our stores. Unique product keys could also prevent item swap scams from other stores. Returns: Only preferred customers should get 90 days to return an item. Part timers should also be offered a fixed schedule at a certain point. Also I could make the same amount of money working at McDonalds so pay should be increased. Feedback is valuable, please accept it instead of retaliating against employees who have great ideas. Commitment is a 2 way street.
Shari M.
May 2023
I want to give a shout to the man in the garden department at the Amherst store who helped me today. I feel bad I did not get his name. He was unpacking ferns and I asked if there where larger ferns. He showed me around and then he stumbled on larger ferns, volunteered to get me a cart, Thank you for your kindness
Matt W.
Nov 2022
As a first time home owner, I have now discovered how important having a local hardware and building supply store is to a neighborhood. From building a deck, blowing out a wall, building a wall in closet, to installing a sump pump and finishing our garage- Home Depot is there with the tools, supplies, and helpful associates I need to make these projects happen. The store is always clean, and it never takes long to find someone who can help answer your question. The employees are also fairly good about deferring your question to another coworker if they don't know the answer, which is extremely important because you don't want electrical advice from the person working in the windows department, nor plumbing advice from the person in lumber. I opened a Home Depot credit card, and this is a must for anyone with a home- while it doesn't have all of the fancy perks as my American Express, it does offer interest free financing for 1-3 years depending on what you spend, pretty much all the time so that is huge in case a washer or dryer break, fridge breaks etc- I know I can walk in and put it on my HD credit card.
Destinee R.
Nov 2022
Terra was beyond helpful!! Her assistance was greatly appreciate and she was so nice!!! She needs a raise!!!
Scott M.
Sep 2022
One resister open unless I want to do the cashiers job and check myself out too. I'm happy to do self checkout and ring all my own stuff up as long as I'm getting paid
Jerome B.
Apr 2022
I was in the Home Depot today in Amherst on Niagara Falls Blvd. I was purchasing lawn supplies. At the checkout I was told I could not use my veterans discount without going on the Home Depot app. I asked if I could use my phone number as I has previously set it up through Home Depot. I was told no. I immediately drove to Lowes and purchased the same products using my veteran discount.
Dab L.
Jan 2022
Things off stuff to choose from...I needed a few items and was pleasantly directed to each aisle... there were so many choices that I felt confident I'd find what I was looking for sure enough... all there Today I needed LED light bulbs and spray paint. I was able to purchase all my items at fair prices and going into only one store.
Debbie C.
I'm giving this a 3 because in general we've had good experiences at this particular Home Depot. Last week, we bought a new Samsung washer and dryer and set it up for home delivery and installation for today. The washer and dryer arrived and the delivery men would not install it. He kept insisting that all they do is deliver the appliances. I contacted the individual who helped us (Sonya) to check into why they didn't install it and she confirmed that we paid for installation and also couldn't understand why they didn't. She said she was going to look into it and call me right back. She called back within 15 minutes and noted that they were supposed to install the washer and dryer, and adding a $100 credit to our account. SONYA, thank you so much for your assistance both before our purchase and after and I am giving SONYA 5 STARS! She has helped us on appliances in the past and is always so helpful, knowledgeable, thorough and reliable.
Jenna P.
We placed an order online and when we went to pick it up the item was clearly used and very damaged. The employee who brought it to us at the drive up area said he would go in and get a replacement. He never returned so after 20 mins we had to go inside and head to the service desk. I do not recommend the order online pickup in store option here
Jurel H.
Typical HomeDepot... You have an abundance of home repair supplies. Pretty fair prices on all their appliances and kitchen cabinets. Customer service is very good, especially when you're consulting with the flooring and kitchen remodeling team.
Jason L.
I work for The Home Depot as Order Fulfillment. My main problem with this company is that they could be more successful if they accepted employee feedback. Safety: All of our carts need brakes. Loss: We need to use facial recognition and RFID tags to ban thieves from our stores. Unique product keys could also prevent item swap scams from other stores. Returns: Only preferred customers should get 90 days to return an item. Part timers should also be offered a fixed schedule at a certain point. Also I could make the same amount of money working at McDonalds so pay should be increased. Feedback is valuable, please accept it instead of retaliating against employees who have great ideas. Commitment is a 2 way street.
Shari M.
I want to give a shout to the man in the garden department at the Amherst store who helped me today. I feel bad I did not get his name. He was unpacking ferns and I asked if there where larger ferns. He showed me around and then he stumbled on larger ferns, volunteered to get me a cart, Thank you for your kindness
Matt W.
As a first time home owner, I have now discovered how important having a local hardware and building supply store is to a neighborhood. From building a deck, blowing out a wall, building a wall in closet, to installing a sump pump and finishing our garage- Home Depot is there with the tools, supplies, and helpful associates I need to make these projects happen. The store is always clean, and it never takes long to find someone who can help answer your question. The employees are also fairly good about deferring your question to another coworker if they don't know the answer, which is extremely important because you don't want electrical advice from the person working in the windows department, nor plumbing advice from the person in lumber. I opened a Home Depot credit card, and this is a must for anyone with a home- while it doesn't have all of the fancy perks as my American Express, it does offer interest free financing for 1-3 years depending on what you spend, pretty much all the time so that is huge in case a washer or dryer break, fridge breaks etc- I know I can walk in and put it on my HD credit card.
Destinee R.
Terra was beyond helpful!! Her assistance was greatly appreciate and she was so nice!!! She needs a raise!!!
Scott M.
One resister open unless I want to do the cashiers job and check myself out too. I'm happy to do self checkout and ring all my own stuff up as long as I'm getting paid
Jerome B.
I was in the Home Depot today in Amherst on Niagara Falls Blvd. I was purchasing lawn supplies. At the checkout I was told I could not use my veterans discount without going on the Home Depot app. I asked if I could use my phone number as I has previously set it up through Home Depot. I was told no. I immediately drove to Lowes and purchased the same products using my veteran discount.
Dab L.
Things off stuff to choose from...I needed a few items and was pleasantly directed to each aisle... there were so many choices that I felt confident I'd find what I was looking for sure enough... all there Today I needed LED light bulbs and spray paint. I was able to purchase all my items at fair prices and going into only one store.