About MerchNow
Reviews for MerchNow
Write a reviewHours
Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 5PM
Saturday: ClosedSunday: Closed
MerchNow is a business that sells clothing and merchandise, but customers have reported some issues with their orders. Some have experienced problems with items not matching pictures, while others noted minor quality concerns. Delivery can be slow, and issues with shipping have occurred, particularly with DPDHL. However, customer service is described as reliable and friendly, providing support and issuing refunds when necessary. Overall, while there are challenges, many customers found the quality of the products satisfactory.
I have ordered clothes here twice. Both times there were problems, for example the shirt didn't match the picture on the online store. The clothes looked good and fitted and the customer service responded reliably. However, they were not very accommodating
Took some time, but I did get my order in one piece. Overall quality was good (except for some scratches on the back of the album jacket). Though all the reviews say bad things, my experience was ok.
Ordered some merch stuff from them in early april - the final strech of the delivery would be made by DPDHL (I'm in Germany). On the day DPDHL tried to deliver the package, I wasn't home - so what did they do? - they sent the package back to the US... I was furious - contacted DPDHL and the customer support from MerchNow. After months and months of mailing and trying to get infos about the package (from DPDHL), sadly I needed to gave up. Although it wasn't the fault of MerchNow, I received a full refund - and during this whole ordeal, the customer support was very friendly and supportive. So kudos to the whole team and thank you very much for your continous support!