Complexions Spa for Beauty & Wellness

Complexions Spa for Beauty & Wellness in Albany offers a variety of spa services, from massages and facials to body therapies and makeup artistry. The spa strives to create a relaxing ambience, with amenities such as a sauna available for clients to enjoy. Many clients have praised the friendly staff and the calming environment, which makes it easy to relax. Sarah, in particular, has been consistently recommended for facials, with clients describing their experiences as always feeling clean, soft, and glowy afterward. Additionally, the massage therapy has received high praise, with one client calling their 90-minute therapeutic massage with Zach the "best [they've] ever had," noting how it relieved tension and left them feeling rejuvenated. Some reviews mention that the environment is very cozy, and the staff, including Erin, who provided a beautiful classic lash set, are friendly and welcoming. Clients also appreciate the membership options, which allow them to bank service credits without any obligation to book monthly. However, there have been some areas for improvement. One client had a less positive experience with an aesthetician named Brook, feeling she did not seem engaged or interested in offering recommendations for their skin. Additionally, there have been communication issues within the spa’s administrative team, such as misunderstandings about tips included in group contracts, leading to confusion at checkout. It is suggested that the spa enhance communication among staff to ensure a smooth and enjoyable experience for all clients.