About All Hours Air
Reviews for All Hours Air
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All Hours Air is a locally-owned, family-operated business serving the Reno and Sparks area, providing quality heating, A/C repair, and plumbing services. They are trusted for their HVAC solutions that improve in-home comfort, health, and safety while helping to reduce energy use and utility bills. Their EPA-certified technicians and licensed plumbers can fix 95% of repairs on the spot, and they charge by the job rather than by the hour. The company offers a 100% money-back guarantee on all work and is available 24/7 for emergency services. Their services include air conditioning repair, heating service, water heaters, duct cleaning, drain cleaning, and furnace repair. Customers appreciate the experienced and courteous staff, noting the company's commitment to excellent service and proactive advice, such as suggestions for preventative measures and part upgrades. Even when initial encounters are not perfect, the management makes efforts to go out of their way to make things right, emphasizing the importance of fixing mistakes as much as delivering quality work.
while my initial encounter was not great, the manager reached out to go out of his way to make things right. Fixing mistakes is just as important as quality work.
In January, 2024, our heater started acting up, only working intermittently, and subsequently we had a new heater installed. All employees were courteous, hard-working, and respectful of our home. On January 8 service techs Dwayne and Christopher (apprentice) arrived on time, inspected our heater and recommended replacing it. Dwayne showed us several options, including price and warranty information. After we made our choice, we paid a deposit and scheduled the heater installation for Jan 10. Dwayne was kind enough to return later with an electric heater we could use in the meantime. On January 10, installers Todd and Brandon (apprentice) arrived at about 10:30 a.m., a half-hour later than the quoted arrival time of 8 – 10 to install our new heater, which had been estimated to take 3 – 5 hours. They ran into some problems and were there until about 7:30 p.m. as the new heater did not work. They exchanged the mother board, contacted other service techs at All Hours Air for advice, and also contacted tech support from Daikin, the heater’s manufacturer, to no avail. Their next attempt to fix it would be to exchange another part (something to do with the thermostat and elevation), which they would do the next day after receiving the part. They (and two additional apprentices) arrived the next day, exchanged the part, and the heater still did not work. After several hours and phone calls, they said a service tech would come the next day for further evaluation. They also brought an additional electric heater for us to use (which didn’t work, as did the first electric heater the next morning – luckily we had a few of our own and a gas fireplace with a blower). On January 12, Dwayne arrived to change the mother board again. After inspecting the newly-installed heater, he realized the problem was not with the mother board but something to do with the configuration of the heater installation. He was able to fix the heater in a fairly short time and we had heat once again. Special kudos to Dwayne for his excellent investigative skills and resolution. I don’t fault Todd for not being able to make the heater work as he is an installer, not a service technician, and the skill sets are different. He tried very hard to find a solution by asking advice of his co-workers and tech support. I’d recommend All Hours Air for HVAC services.