Reviews for Sugar Medical Spa
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by appointment only accepts credit cards accepts apple pay private lot parking paid wi-fi wheelchair accessible gender-neutral restrooms women-owned bike parking
by appointment only accepts credit cards accepts apple pay private lot parking paid wi-fi wheelchair accessible gender-neutral restrooms women-owned bike parking
I don't normally leave reviews but this place is awful. DO NOT GO HERE!!!!!! They up and left shop without informing their customers. After a couple of canceled appointments I went in a couple days ago to find the store permanently closed. THEY DID NOT GIVE ANY REFUNDS AND DELETED ALL CONTACT INFO! Sugar spa is now nonexistent and took a lot of money from their customers. Don't ever go here.
I don't write reviews often, but I felt a strong need to share my experience with this business with others. I found this business through Groupon, where they were offering discounted treatment packages. I contacted the business directly and they stated they would honor the Groupon price so I did not have to purchase through Groupon. I purchased two treatment packages from them (six treatments each for a total of 12 treatments) on January 12th. I received one service (out of six services) on February 10th, and the day of my second service (April 21st) I received the following text: "Hi this is sugarmedspa we have to cancel your appointment today. We will call asap to reschedule. We apologize for the inconvenience." I did not hear back from them. So on May 3rd I called and left a message. They still did not contact me. Today I called both numbers listed on google and the calls ended immediately. I then tried visiting their website and the website is down. I then emailed the email account in which I received the text message and it was returned as "undeliverable". After some internet sleuthing, I came across other recent reviews stating that the business no longer exists and is no longer located on 499 W. Plumb Lane. This business charged me $300 dollars for six treatments, and I have only received one treatment to date. They took my money without providing all of the services I paid for and should be held accountable for their actions. Based off of other reviews, I am not the only person they have done this to.
****UPDATE. Like most other people on here, I found out they shut down their business without informing their customers or land lord. No refunds, no nothing. Absolute pieces of sh*t. However, the owner, Allison Marshall, lives in a nice big house in Somerset with BMW's in her driveway at 2525 Whitney Oaks Ln. Also, her personal phone number is (253) 571-8830 if you want to (try) and get a hold of her that way first. FYI, all of this is a matter of public information that was found on white pages. I did not pay for any of this information, so it is by no means illegal to have it posted on here. You're welcome!