About The Eyecare Center
The Eyecare Center has received mixed reviews from customers. Some have had negative experiences, citing condescending behavior from doctors and poor customer service from staff. One reviewer had issues with prescription ordering and received a trial pair instead of the actual contacts, with the staff claiming it was a misunderstanding. Another reviewer was told that glasses would be ready for pickup on a specific date, only to be informed later that they would not be available for another week. The staff member, Carmen, was accused of being unhelpful and uncommunicative. On the other hand, one reviewer had a positive experience, praising the center's staff for being nice and positive, and stating that they would continue to go there for their glasses.
Carmen no longer works here. I went to Dr Katz. He was really good. I've had a positive experience so far. I have culinary union insurance. They vet their health care providers. They won't allow fraud.
When Dr. Harvey Ohriner was running things, I would never have had the issues that I've had now. The doctor was condescending, I brought my two teenagers with me and when I asked him what their new prescription was, he told me "it's 6 numbers and you wouldn't understand", really? I've been wearing glasses and contacts for 40 years. I know exactly what each number means, how dare you sir. I got a weird vibe from the staff and thought it was just me until my 15 yr old daughter said the exact same thing. Then to top it off, I ordered contacts and the doctor said, "do you want the trial pair? Might as well since they're free." So I said sure, a free pair is great.....When...read full review
I'm writing this review for one reason and one reason only. Run.I called the eye care center on June 29th. And asked if we can get glasses for my daughter ordered. They said as long as I was there prior to 4pm she would be seen that day.I got there at 3:35 and was told "I'm sorry there is no way we can see you today, but I can get you an appointment for tomorrow."Ok cool no big deal I didn't just drive 30 mins to make it in time with 4 kids. As I'm walking out I hear Carmen tell the coworker "I have to go" so I'm assuming she left early and simply just didn't want to deal with me.Fast forward to today. JULY 20TH. I was told multiple times last week that the glasses would...read full review