Automatic Door & Glass LLC

Oct 2024

I really had high hopes for this company as our last two vendors could no longer service our complicated glass front (double) door which is also tied into other systems (fire system monitoring company). We had dealt with them before in the past, so I was banking on the experience. In the beginning, they were pretty responsive (there were a few other technicians that assisted the regular one; I remembered the senior one had come out here before, years ago). They changed out the sensor, but there was an issue with it, so it turns out, they had to change it out several times; the warranty on it was for one year. After three times, they stopped coming after I called them. I have no issue with the CSR's as they were always polite and even let me know that the technician was visiting and/or were on their way. I like getting a head's up; most vendors assume that I am here everyday, I usually am, but sometimes, there are doc appts or vacation time, ya know. There were two no-show's. I figured as much after the first time. My supervisor wanted options (I was not the decision maker, so they were trying to explain to me, but if I am trying to explain it to another person, something might get lost in translation. A lot of times, I am the middle person, dealing with vendors, on a daily basis). Even a call. But nothing. Sorry, I gotta be honest.

Jan 2021

VERY PROFESSIONAL! It's refreshing now a days that people still care to take care of customers! They came they fixed-good as new and left no mess behind! Attentive and punctual! Thanks Definitely recommend to everyone in need!

Apr 2018

We have used them for our home and two of our offices and could not have been happier! From the front office staff, installers and management we are always treated like we are their best customer. We especially love Caecie! We have never had an issue with any job. We have used them for custom mirrored closet doors; shower glass, replacement home windows, resealing leaking office windows and a custom glass logo for the front office. We wouldn't go anywhere else and neither should you!