About MacKenzie's Towing & Service Centre
MacKenzie's Towing & Service Centre, located in Truro, is a specialist in brake repair, tune-ups, and oil changes. They provide regular maintenance without voiding your warranty, using high-quality parts backed by a north American guarantee. Their technicians are highly qualified and can perform full diagnoses on all cars and trucks. One instance of their exceptional service includes assisting a customer whose car had a dead alternator in Upper Onslow. They arrived within 20 minutes of the call and towed the car to Canadian Tire for repair. They even had a debit and credit card machine in the tow truck for the customer's convenience. Another customer was in a scary situation on a long stretch of country highway without cell service. After a near miss, the car ended up in a deep ditch. The customer, who was traveling with a toddler, asked passersby to call MacKenzie's. Within 30 minutes, a tow truck arrived, and the driver, Jason, handled the situation with care and professionalism. He towed the car and made the situation easier for the customer and their child. Lastly, MacKenzie's showed care and honesty when they worked to extract a vehicle that had been in an accident. After four hours and the use of two tow trucks, they were able to recover most of the customer's belongings. Additionally, they allowed the customer to enter the facility after hours to collect their mother's ashes, showing great empathy and understanding.
After trying 7 different local tow companies and being told they couldn't help, MacKenzie's were immediately willing to take my information and get back to me. It was an overall great experience in a not so good situation and I wouldn't hesitate to contact them again. Thank you!
These guys are awesome we crashed in the ditch and a guy was on site in less than 10 minutes and got the vehicle out of the 6 foot deep ditch in less than 5 minutes definitely recommend
Thanks to Mike who came to my rescue tonight when I had a flat tire. Another company was sent to me by CAA and spent 40 minutes trying to get my tire off and only got one lug nut off and then argued with me over and over that I had locking nuts and that he couldn't help me. I explained to him I've owned this vehicle since 2019 and I've never had locking nuts. I sent him on his way and called back to CAA and requested MacKenzie's. Within minutes, Mike called me and I explained my issue. He asked if I wanted him to try to swap the tire or just tow it as that was what my call was for. He arrived almost exactly to the minute quoted to me from CAA. When he got here, he had...read full review