Keltic Ford Service

We recently purchased an Escape with the assistance of Derek Stone. He is very professional and went above and beyond while we were there. It was very busy the day we arrived and spent a few hours waiting for paperwork to be completed. One thing that should be changed is the music in the main area. You need something peppier or even a radio station playing. Symphony music just doesn’t cut it!!! Overall our experience was excellent. From your receptionist, service dept, finance dept and Derek we will definitely recommend Keltic motors to friends and family.

Nicole was amazing! The Ford near me (NOT Keltic!) was disappointing (they wanted me to drop off my car for oil change and then go back up there to move it from their service bay to their undercoating bay!). Nicole went above and beyond and arranged my oil change, maintenance things, MVI, and a third-party undercoating where I could drop off my car to her and just pick it up when finished and she'd deal with getting it where it needed to be. Add in that she gave me tips on touristy things to check out while waiting and it was definitely worth driving further to have Keltic work on my car.

Nicole Grace the service manager is fantastic. She knows what she is doing and goes over and beyond what one might expect. The service department is run efficiently and in a very customer friendly manner. You can’t wish for more. Go Nicole!!