Pro Desk at The Home Depot

Nov 2024

Went to HD on Sat last to purchase carpeting. After making my selection, I tried to find someone to check me out. One guy standing in this dept said "Not my dept." Another near by said "I've checked out." Called for a supervisor: No response. Called again. Same. Went to lunch for about 1 hour, returned and still same situation. Called for store mgr. No response. Total mgmt. failure. Went to Lowe's and made purchase within 10 minutes

Jun 2024

It is so frustrating to deal with an appliance delivery from Home Depot. So, I had an upright freezer delivered today and the door was not installed correctly and does not close fully. Before I knew this was the case I tipped both delivery guys well (regretfully). The store is unable to do much. They are trying to get a hold of the drivers to come back and fix it but it has been a couple hours now with no word. So they added an appointment for me in 5 days to have the door adjusted. This means I do not have a working freezer for another 5 days. Apparently the store manager has no control over the company that they pay to deliver the appliances, what a crazy place! We have decided that this is not the kind of service we expect nor want. We will not be shopping at Home Depot in the future. We've given them a lot of business and they have seriously let us down.

Jun 2024

Traveled 1 hour to discover the 4 (now 2 post trip) portable Air Conditioners shown "IN STOCK" were simply not there. Manager - "....Geee I don't know - sorry dude" - Amazon from now on.