McKelvey.

Jul 2024

Today I had an acupuncture appt with Dr Freeman. I arrived holding my stiffed neck dachshund. A technician asked to take him back and I asked to go with him. She said she would ask the vet. Another girl came out shortly after to put us in a room then the office manager walked in and told me she was going to release us and they couldn't care for us. I'm sitting there holding my dog who's whimpering in pain. I'm completely in shock from what this manager was telling me letting us go in this type of situation. I am astonished at the unprofessionally way this office manager provided this information at this crucial time. All I did was asked to go in with my pet as I had gone before. This office manager said the Vet sent her and I don't believe her. I feel she lied for whatever reason. We left super disappointed, hurt & ABANDONED. I don't know what veterinarian clinic would ever do this type of thing to anyone especially at these rough times in this life. pets support us all and they love us unconditionally. My pet is in severe pain needing acupuncture and the office manager had the guts to do this. Shame on you and karma is Real. I would not recommend this place to anyone ever

Jul 2024

My 12.5 y/o pet has been a long time patient at Gruda Veterinary Hospital from 2015 to June 2024 and terminated due to negligent care by DVM Freeman (9 years and prompt and timely payment for all services). I want to acknowledge Meg @ front desk, Dr Stanky (surgeon) and Dr Gonzales (DVM) for their professionalism and compassion towards my beloved pet. The same cannot be said for a front desk staff and a practitioner at Gruda! Vet Freeman is not a kind or gentle vet and is very angry about her work schedule, which she complained to me about when my pet was in distress and I was worried and uncertain what to do. Do not trust her or leave your pet in her care. You should record visits with this vet. She will not permit you to call your family to attend telephonically during the exams. Multiple Gruda techs witnessed vet Freeman's rude behavior but may be fearful for their jobs if they say anything. She will project her anger on you in her clinical notes and misrepresent the truth. I have never encountered a vet with such a sour bedside manner. My pet has cancer that was diagnosed by VCA Speciality and Referral Hospital in Albuquerque by a very qualified Internal Medicine DVM. Thank God I sought a second opinion from VCA Specialists in Albuquerque last fall. I spent $800 at Gruda for incompetence and un-compassionate, low quality care in June 2024 by Dr Freeman. Today a front desk staff scolded me at the front counter for a charge NOT billed by Dr Freeman on 6/13/2024. I told her I had already replied to a voice message from Gruda regarding the balance on 6/14/2024 and I asked the staff to bill the card in file. I have verification of my return call to Gruda. I feel the front desk staff put profit ahead of patient care. I repeated 3 times that my pet who is 12.5 y/o with a rare and aggressive form of cancer had not eaten in 2 days!!! I have sought care at another practice in the greater Santa Fe area as my pet cannot make the trips to be treated VCA Specialists in Albuquerque. VCA Oncology and Internal Medicine specialists and support staff provided EXCELLENT care and follow-up. My pet required health maintenance and comfort that was not provided by Dr Freeman at Gruda. I read a negative and unsettling review from a year ago about Dr Freeman who continues to practice at Gruda! I have to agree with that pet owner! My pet has not been the same since vet Freenan (will no longer distinguish her as Dr) laid hands on him and treated him on 6/10/2024! She was rude/condescending and indifferent and aloof towards my precious pet. He suffered under Freeman's care and had severe side effects from treatment with Fentanyl drip, she supposed he was having a stroke then said she was was not sure what was happening to my 12.5 y/o pet with cancer! I have to say Meg got my pet in on an emergency basis on 6/10/2024 at 4:30pm. She took him to the back as soon as we walked into the lobby. I wish she was a DVM or that Dr Gonzales had been available and not vet Freeman!!

Dec 2023

This is a quick note to see they are not and will not see new patient or even clients who have seen Gruda before. Abrasive manager confirmed this and says people who live in Santa Fe should go to Albuquerque if you don't want botched vet experience. That's abusive that with 9 vets to turn people away and make animals sit around for over 3 hours in car/vet. What about geriatric animals who need priority. Maybe this isn't a good caring vet after all. Luckily I don't have to live in SF. This is huge problem when I can't have a doctor for my animal let alone myself. Santa Fe used to be a forgiving place for people and animals. No more. Will not live here again.