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Reviews for Eldorado Hotel and Spa
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Wonderful accommodations and the restaurant is Outstanding!!! Exploring Sante Fe is very much encouraged, but you have an exquisite restaurant with excellent food and service in house !!!
Rooms: Very spacious shower and restroom
Excellent housekeeping
Comfortable bedding
Food and drinks: Outstanding food
Excellent Service
Wonderful aura with live music that compliments the experience
I noticed there were numerous complaints about the warm rooms. All hotel rooms in Santa Fe are hot. Turn off the heat. That should cool it. If that is not enough, stay at a motel. The direct contact to the outside keeps the room arctic. The rooms are huge. There is a dead space of 80 square feet, a luxury in Santa Fe. It is also pet friendly, which explains the simplicity of the furnishings. Great location. I was told a microwave would be placed in my room. That didn't happen. Don't tease me. Valet service is great.
On the first day, the light bulb was blown when I walked into my room, my room key card stopped working because the door lock battery died. We had to wait outside of the room for engineering to come and recharge the battery. The phone was visibly unsanitary and did not work for over 24hrs even though we reported it twice to the front desk AND the manager. The phone was eventually fixed but house keeping never cleaned it. I showed a pic of the unsanitary phone to the manager who agreed. I was not offered compensation, an upgrade or even a bottle of extra water for the inconveniences. No one answers the front desk phone after certain hours. The manager was disappointing.... read full review