We had a private pool booked so we got there a little before noon. As we walked up to check-in, we noticed a 'renovations' sign sticking up. There is nothing about this on the site. We actually called in to book this reservation and nobody mentioned this to us!
The private pool was anything but relaxing. Jack hammer and backhoe going at it. I mentioned this to the staff and they just shrugged it off and said they didn't know when it will end and that it had been going on FOR A WHILE!
The sauna was just underpowered. I think I spent 45 minutes just to reach the sweat point.
The towels given out were like small hand-towels, not spa/bathhouse towels.
The mud pool was also closed. Had been for a while, and once again, no mention of it.
We ended up eating over at the hotel restaurant. The food was fine, but incredibly overpriced. These were 15-20$ meals, that they were charging close to 30$ an entree for.
Really disappointed, as this was our first vacation in a long time. The spa was meant to be a focal point in our relaxing time. Please learn from this. Don't allow business to be booked at RELAXATION SPA when there is an active jackhammer going on right next to the pools!
EDIT RESPONSE: Do you not understand how that is completely unacceptable? A JACK HAMMER was going the whole time were at a RELAXATION SPA because you refused to close down or properly notify your guests. I am expecting a full refund.
Kristin Lowe
Feb 2026
Manager working the check-in desk on 2/16/26 was not friendly and was NOT attentive to anything we said. My husband and I checked in to soak for the day after making reservations with their package deal. Manager seemed irritated when she asked when our private soak was scheduled. I stated repeatedly the time of our reservation…When we asked if the price reflected 20% off-since we were staying in their rv accomodations,-the manager stated abruptly with no explanation or other suggestions, “our packages do not apply to 20% off.” Slammed robes down and assumed we knew what to do…
No worries because everyone else was really cool. Beautiful scenery and trails, hot springs were fancy and super hot.
Side note: I have worked hospitality for years, and this gal managing the front desk needs either a vacation or a snickers because she seemed angry.
Jessica Shi
Feb 2026
What a gem of a place! From the super friendly and helpful staff to the gorgeous, tranquil settings, we had a lovely time. The pools were amazing and the vibe was great. We were road tripping through New Mexico to celebrate my husband's 50th birthday, and a friend told us to stay here. We should have booked two nights! I forgot that I had mentioned in the reservation that this was a birthday celebration, and to our surprise the staff put prosecco and cookies in our room, along with a birthday card. That was so sweet and special. We forgot our charger during check out, and lost and found was able to locate it and ship it back to us right away.
We stayed at the Inn at Ojo, which was about a quarter mile down the road from the main resort. The distance wasn't an issue at all, the only slight downside was that the walls between the rooms were quite thin and we could hear guests in the other rooms. Next time we'll book a different room -- and stay at least 3 nights. Thank you to the wonderful staff at Ojo, we very much appreciate you.
Dailee Fagnant
Feb 2026
I almost don't want to review because I want to keep Ojo to myself! But I can't help it. I rave about Ojo to anyone who will listen. It's the most beautiful location and there is so much history here. The staff is ALWAYS kind and helpful and respectful and I always look forward to coming here. I am always so sad when I have to leave. The hot springs and spa services are some of the best in the country in my opinion. Any improvements made to the spa in the last few years have all been extremely positive and never taken away from the heart of the spa. Already looking forward to our next trip!
Sara
Feb 2026
Eeeeeyuuuuccckk!!! People soup....
Beautiful until you look closely.....As a New Mexico native and someone who was raised in Northern New Mexico, I've been visiting Ojo since I was a little girl. Things are now just overpriced, over crowded, and dirty....hair balls everywhere, clogged shower drains, dirty tissues...on top of that, the main pool was closed, as was the mud pool....I wish I would've saved my money....
Charles Ritter
Feb 2026
I purchased a soak day pass hoping for a relaxing spa experience, but unfortunately it fell short. The overall atmosphere felt much more like a public pool than a spa. Large groups were talking loudly in the pools, and staff did not intervene to maintain a quiet, restful environment, which really detracted from the experience.
Beyond the soaking pools, the amenities were quite limited compared to what I’d expect from a spa at this price point. The pools themselves weren’t particularly hot, there was only one infrared sauna, no cold plunge or truly cold pools, and no comfortable indoor relaxation space. While the outdoor hammocks are likely enjoyable in warmer months, they aren’t practical when it’s around 40 degrees, leaving no inviting indoor area to unwind.
Towel service was also disappointing, there were no clean towels available when I needed one.
Overall, this was a disappointing experience given the cost, and it did not deliver the tranquil, well-managed spa environment I was expecting.
Jonathan Peugh
Feb 2026
My wife and I love everything about this place!!
Impact Jiu Jitsu ABQ
Feb 2026
A year or so ago I had an extremely off putting experience. I came alone to do the day soaking, and there was heavy construction going on near the private tubs. I was unrobing to do the wet sauna and four construction workers walked in and laughed and stared at me. I felt so unsafe and scared, and I left that day sobbing. Weeks later I finally connected with a manager and while the couldn’t offer me a refund he said he’d credit my account. Today I went in to use that credit and they essentially denied the possiblity of that occurrence or credit. Truly disgusting.
Angela McMillan
Feb 2026
We stayed in a room at the Inn at Ojo. We could hear every word of the conversation the occupants in the room next to us. We had to use music and white noise to drown out their conversation. It didn’t seem like they were talking all that loud, but that the walls were paper thin without appropriate insulation. We enjoyed the pools and restaurant, but the overall calm and environment of the resort was diminished by our room. We did tell the manager and showed her a video we had taken demonstrating that we could hear our neighbors clearly, but she brushed off our concerns. We would discourage guests from staying at the Inn at Ojo and maybe consider a day pass and stay at a nice hotel in Santa Fe.
Vin
Feb 2026
that this place is amazing is beyond doubt, pros]there is an abindance of pools,2 great steam rooms and saunas, loved the variety and mud baths, clean and well organized. restaurant is a plus and loved the great sandwiches in gift shop, great lil river walk pleased me greatly, check in was relatively easy..!!! cons} none of the pools were quite hot enough for my taste, morning soaks are great but after 1030 the place gets too crowwded for my liking, on 2nd night there camping I was awakened by a phone call asking me when i was checking in, i explained I was allready there, then 2 days after leaving my card was charged an additional amount for camping followed by a text saying welcome to OJO Caliente??, to thier credit they followed up and refunded the money , yet the experiece robbed me of faith in thier booking and reservation system . over all morning soaks are well worth the experience, but I would steer clear of weekend crowds.
Mandt
We had a private pool booked so we got there a little before noon. As we walked up to check-in, we noticed a 'renovations' sign sticking up. There is nothing about this on the site. We actually called in to book this reservation and nobody mentioned this to us!
The private pool was anything but relaxing. Jack hammer and backhoe going at it. I mentioned this to the staff and they just shrugged it off and said they didn't know when it will end and that it had been going on FOR A WHILE!
The sauna was just underpowered. I think I spent 45 minutes just to reach the sweat point.
The towels given out were like small hand-towels, not spa/bathhouse towels.
The mud pool was also closed. Had been for a while, and once again, no mention of it.
We ended up eating over at the hotel restaurant. The food was fine, but incredibly overpriced. These were 15-20$ meals, that they were charging close to 30$ an entree for.
Really disappointed, as this was our first vacation in a long time. The spa was meant to be a focal point in our relaxing time. Please learn from this. Don't allow business to be booked at RELAXATION SPA when there is an active jackhammer going on right next to the pools!
EDIT RESPONSE: Do you not understand how that is completely unacceptable? A JACK HAMMER was going the whole time were at a RELAXATION SPA because you refused to close down or properly notify your guests. I am expecting a full refund.
Kristin Lowe
Manager working the check-in desk on 2/16/26 was not friendly and was NOT attentive to anything we said. My husband and I checked in to soak for the day after making reservations with their package deal. Manager seemed irritated when she asked when our private soak was scheduled. I stated repeatedly the time of our reservation…When we asked if the price reflected 20% off-since we were staying in their rv accomodations,-the manager stated abruptly with no explanation or other suggestions, “our packages do not apply to 20% off.” Slammed robes down and assumed we knew what to do…
No worries because everyone else was really cool. Beautiful scenery and trails, hot springs were fancy and super hot.
Side note: I have worked hospitality for years, and this gal managing the front desk needs either a vacation or a snickers because she seemed angry.
Jessica Shi
What a gem of a place! From the super friendly and helpful staff to the gorgeous, tranquil settings, we had a lovely time. The pools were amazing and the vibe was great. We were road tripping through New Mexico to celebrate my husband's 50th birthday, and a friend told us to stay here. We should have booked two nights! I forgot that I had mentioned in the reservation that this was a birthday celebration, and to our surprise the staff put prosecco and cookies in our room, along with a birthday card. That was so sweet and special. We forgot our charger during check out, and lost and found was able to locate it and ship it back to us right away.
We stayed at the Inn at Ojo, which was about a quarter mile down the road from the main resort. The distance wasn't an issue at all, the only slight downside was that the walls between the rooms were quite thin and we could hear guests in the other rooms. Next time we'll book a different room -- and stay at least 3 nights. Thank you to the wonderful staff at Ojo, we very much appreciate you.
Dailee Fagnant
I almost don't want to review because I want to keep Ojo to myself! But I can't help it. I rave about Ojo to anyone who will listen. It's the most beautiful location and there is so much history here. The staff is ALWAYS kind and helpful and respectful and I always look forward to coming here. I am always so sad when I have to leave. The hot springs and spa services are some of the best in the country in my opinion. Any improvements made to the spa in the last few years have all been extremely positive and never taken away from the heart of the spa. Already looking forward to our next trip!
Sara
Eeeeeyuuuuccckk!!! People soup....
Beautiful until you look closely.....As a New Mexico native and someone who was raised in Northern New Mexico, I've been visiting Ojo since I was a little girl. Things are now just overpriced, over crowded, and dirty....hair balls everywhere, clogged shower drains, dirty tissues...on top of that, the main pool was closed, as was the mud pool....I wish I would've saved my money....
Charles Ritter
I purchased a soak day pass hoping for a relaxing spa experience, but unfortunately it fell short. The overall atmosphere felt much more like a public pool than a spa. Large groups were talking loudly in the pools, and staff did not intervene to maintain a quiet, restful environment, which really detracted from the experience.
Beyond the soaking pools, the amenities were quite limited compared to what I’d expect from a spa at this price point. The pools themselves weren’t particularly hot, there was only one infrared sauna, no cold plunge or truly cold pools, and no comfortable indoor relaxation space. While the outdoor hammocks are likely enjoyable in warmer months, they aren’t practical when it’s around 40 degrees, leaving no inviting indoor area to unwind.
Towel service was also disappointing, there were no clean towels available when I needed one.
Overall, this was a disappointing experience given the cost, and it did not deliver the tranquil, well-managed spa environment I was expecting.
Jonathan Peugh
My wife and I love everything about this place!!
Impact Jiu Jitsu ABQ
A year or so ago I had an extremely off putting experience. I came alone to do the day soaking, and there was heavy construction going on near the private tubs. I was unrobing to do the wet sauna and four construction workers walked in and laughed and stared at me. I felt so unsafe and scared, and I left that day sobbing. Weeks later I finally connected with a manager and while the couldn’t offer me a refund he said he’d credit my account. Today I went in to use that credit and they essentially denied the possiblity of that occurrence or credit. Truly disgusting.
Angela McMillan
We stayed in a room at the Inn at Ojo. We could hear every word of the conversation the occupants in the room next to us. We had to use music and white noise to drown out their conversation. It didn’t seem like they were talking all that loud, but that the walls were paper thin without appropriate insulation. We enjoyed the pools and restaurant, but the overall calm and environment of the resort was diminished by our room. We did tell the manager and showed her a video we had taken demonstrating that we could hear our neighbors clearly, but she brushed off our concerns. We would discourage guests from staying at the Inn at Ojo and maybe consider a day pass and stay at a nice hotel in Santa Fe.
Vin
that this place is amazing is beyond doubt, pros]there is an abindance of pools,2 great steam rooms and saunas, loved the variety and mud baths, clean and well organized. restaurant is a plus and loved the great sandwiches in gift shop, great lil river walk pleased me greatly, check in was relatively easy..!!! cons} none of the pools were quite hot enough for my taste, morning soaks are great but after 1030 the place gets too crowwded for my liking, on 2nd night there camping I was awakened by a phone call asking me when i was checking in, i explained I was allready there, then 2 days after leaving my card was charged an additional amount for camping followed by a text saying welcome to OJO Caliente??, to thier credit they followed up and refunded the money , yet the experiece robbed me of faith in thier booking and reservation system . over all morning soaks are well worth the experience, but I would steer clear of weekend crowds.