Southwest Eye Institute

Jan 2024

I saw Dr Shelly in December 2023. Waited about 45 minutes. The office is extremely busy.m Front office staff cordial and efficient. Dr Shelly assistants performed tests and I waited another 15 minutes to see Dr Shelly. He performed more tests and he advised I had a very serious viral eye infection and needed to see an ophthalmologist immediately. He called one in Las Cruces himself and got me an appointment the next day. Returned to Dr Shelly 12-29-23, he reviewed ophthalmologist report and said I needed to see a specialist in El Paso asap. He personally called El Paso office and got me an appointment in three days, first available. He also sent script to my pharmacy within the hour. He has been prompt , professional, courteous, and an outstanding doctor. The criticisms posted here are for some of his front support staff and may be valid, but my experience was different. However they do not reflect on him. He acted quickly to save my eye which I will forever appreciate. The ophthalmologist to whom he quickly arranged an appointment with in El Paso advised if there had been a delay of a few more days I would possibly have lost my right eye. Thanks to Dr Shelly I did not!

Apr 2023

I developed an acute eye condition and I was gratefully able to get an appt right away. The customer service was great starting from the appt scheduler in El Paso to the staff at the office. I was nervous and the Dr was compassionate, professional and informative. I'm grateful to have found this practice and I highly recommend it.

Jan 2023

Great experience. The staff was so friendly and professional. And Dr Shelley really knew his stuff. He explained my situation so I understood. . I rarely feel comfortable with the medical world but I trust Dr Shelley. Highly recommend his services.