Five Star Refrigeration

Five Star Refrigeration is a Las Cruces, New Mexico based company providing quality heating and cooling services. They offer a range of services, from residential repairs to commercial installations, and specialize in central heating and refrigeration conversions. Known for their quick response times, Five Star Refrigeration aims to provide same-day appointments and prioritize customer needs. Their technicians are licensed, bonded, and insured, ensuring professional and reliable service. Customers praise their friendly and efficient technicians, particularly highlighting Joe for his communicative and personable approach. He demonstrates initiative by contacting HVAC manufacturers to ensure proper settings, and he provides great advice on improving the lifespan of units. Many customers appreciate Joe's transparency and professionalism, noting his patience and helpfulness, making Five Star Refrigeration a highly recommended choice for heating and cooling needs. Customers have shared outstanding experiences, praising the company for its responsiveness and professionalism. One customer was especially impressed with how quickly they diagnosed and fixed their system, highlighting the company's amazing customer service and highly recommending them. Another customer faced a difficult situation when their heater went out during cold weather; after being told parts would take 30-60 days to arrive, Five Star Refrigeration researched multiple suppliers and shipped the part in just a few days, keeping the customer well-informed and offering a price lower than the initial quote. They went above and beyond to ensure the issue was resolved quickly and affordably. Additionally, a homeowner appreciated the promptness and thoroughness of a heater tune-up, noting that the technician was courteous, knowledgeable, and efficient. Overall, Five Star Refrigeration is known for dependable service, quick responses, and helping customers keep their systems running smoothly.