University Volkswagen

Jan 2024

Pros:The buying process was low-pressure, and I appreciated that Salesperson Keith didn't push me to make an immediate decision. Every individual I interacted with, both in sales and service, was courteous and professional.Cons:While communicating with the sales team through text, I received a quote that was $500 less than the final price. Although I understand that mistakes can happen, when I went in to finalize the transaction, the sales team did not honor the quoted price and insisted on an additional $500 payment.After one month of owning the car, the cellular service stopped working. I made four calls to the service department, all of which went to voicemail. Frustrated,...read full review

Dec 2023

Sales and service are GREAT! My 2023 Taos is NOT. I highly recommend this dealership for so many reasons. They are easy to work with. The place is comfortable and clean. They do great work. Adam Hooper Jr is fantastic in Service.

Nov 2023

University is the better option in town, but they're still a dealership and not somewhere you should probably choose unless you don't have another option.Being somewhat remote out here in the desert, it's hard to find technicians who have hands-on experience on my modern VWs. I've been to both dealers in town as well as the dealer in Santa Fe, and out of the 3 University has the best service department.The University VW service department is probably who you'll want to take your VW while under warranty while in ABQ. Sometimes, it takes a few weeks to get in. I've had complex repairs handled (sometimes frustrating), and at various times the service team including the manager...read full review