Poulin Solar Pro

Poulin Solar Pro is recognized as the #1 solar installer in New Mexico, according to Solar Reviews, a prominent independent source for solar company ratings. Located at the Poulin Design Center, the business has been serving Albuquerque and its surrounding areas for nearly 40 years. The company's mission is to assist New Mexicans in transitioning to solar energy, saving money, and benefiting the environment. With a team of skilled solar installation experts, Poulin Solar Pro aims to help homeowners achieve their dream homes while going green. Clients have praised Poulin Solar Pro for their exceptional response times and competitive quotes. One customer noted that after researching local options, they chose Poulin for their promptness and fair pricing. They had a large 10kW system installed and found the financing process to be smooth, thanks to an existing agreement with their bank. After six months of operation, the system’s performance estimates were accurate, confirming that the decision to go with Poulin was the right one. Another customer shared their positive experience of having a complete solar system installed at their home in Albuquerque. They highlighted Poulin Solar Pro's ability to manage every detail of the project and provide outstanding service. The initial appointment included a comprehensive roof inspection and energy consumption analysis, followed by a quick turnaround in receiving solar plans and a quote. They enjoyed visiting the Poulin Design Center, which also features a home decor store and an espresso bar. After negotiating a final price and financing, the installation was scheduled. They appreciated that the installation crew, led by Steve Poulin, was professional and respectful, leaving the work area clean each day. After installation, Poulin managed all necessary inspections, allowing the homeowners to enjoy their new system without hassle. The couple was thrilled to see their electric meter running backward on the first morning connected to the grid and was pleased with the ongoing support from Poulin, which included helpful information for tax breaks. However, not all experiences with Poulin Solar Pro have been positive. One reviewer recounted issues with their installation from 2019, where the company installed a 3000 W inverter instead of the 3800 W inverter specified in their permit plans and contract. They also faced complications related to a warranty extension for the inverter that appeared to be void due to discrepancies. The customer felt the situation was handled poorly and described it as a potential bait-and-switch. After reporting the issue to the management, the reviewer initially received a promise of reimbursement, but communication subsequently faltered, leading them to file a complaint with the Better Business Bureau. While the electrician acknowledged the error and offered to replace the inverter, the reviewer indicated that the resolution was unsatisfactory and warned future customers to be attentive to installation details. In summary, Poulin Solar Pro is a well-established solar installer in New Mexico with a strong reputation for customer service and expertise in solar installations. Many clients appreciate the company's professionalism, local ownership, and commitment to thorough communication throughout the installation process. However, potential customers are advised to pay close attention to the specifics of their installation contracts and maintain clear communication with the company to ensure a smooth experience.