Ratings
Google: 4.5/5 
BBB: No RatingCustom-Air, Inc.
3167 San Mateo Blvd NE #294, Albuquerque
Directions Appointment Suggest an Edit Google: 4.5/5 BBB: No Rating Google: 4.5/5 BBB: No Rating3167 San Mateo Blvd NE #294, Albuquerque
Directions Appointment Suggest an Edit
Our furnace stopped working and we called Custom-Air because they installed the furnace in **** and replaced our A/C in 2011. They did a great job then, and we had them maintain both systems over time. I never wrote a review (would have been good) because they performed at a level I expected all such company's would perform at. I'm writing this review because it is different this time. They made three trips, had to get parts, including a control panel from Carrier (first one was defective, and so got another), and when I got the ****, I was very surprise that they charged me for the three parts (but only one panel), and only a couple hours for the last service call. They didn't charge anything for the first two service calls. The **** was a little over half what I expected as they didn't charge for all the time they worked on it. I'm writing the review because their expectations of themselves are obviously very high. We strongly recommend them!
Our furnace stopped working and we called Custom-Air because they installed the furnace in 2005 and replaced our A/C in 2011. They did a great job then, and we had them maintain both systems over time. I never wrote a review (would have been good) because they performed at a level I expected all such company's would perform at. I'm writing this review because it is different this time. They made three trips, had to get parts, including a control panel from Carrier (first one was defective, and so got another), and when I got the bill, I was very surprise that they charged me for the three parts (but only one panel), and only a couple hours for the last service call. They didn't charge anything for the first two service calls. The bill was a little over half what I expected as they didn't charge for all the time they worked on it. I'm writing the review because their expectations of themselves are obviously very high. We strongly recommend them! Jan N.
Rick and Dave provided excellent service for a furnace install and refrigerated air conversion. Their bid was 60% of the next closest estimate but their quality was excellent. Our house present some challenges and I was very impressed at their craftsmanship and willingness to adapt to our input. Good guys, great service, fair price.