Baughman, Karol Ann, DVM

Feb 2025

THIS HAS NOT BEEN A VET CLINIC FOR A YEAR AND A HALF. This became Blue Cross Animal Clinic on 1670 University Blvd NE.

This is not a review of Dr. Baughman's work but it's a note for other clients who may have an emergency and are already heading that direction.

Dec 2023

This is a public service announcement. There are two types of Zyrtec. One is good for treating allergies, and the other will kill your dog. Unfortunately the vet at Blue Cross Animal Clinic didn't clarify this fact. I discovered my mistake in the middle of the night after calling pet poison control, driving to Roadrunner Animal Hospital in Algodones, and a $4,500.00 vet bill. Please be on your game when you visit Blue Cross Animal Clinic, because the vet that treated my dog's rash (yes, a rash is what started this nightmare) was not. Your pets life depends on it.

Nov 2023

I am new to Albuquerque and BCAC was recommended by a friend. I was extremely disappointed. The communication was terrible. When I was in the examination room, I felt like a bump on a log. No questions about my dog's temperament, likes, dislikes, etc. I think the lead tech spoke 3 words to me while the second tech seemed extremely inexperienced--she put my dog in a very loose and casual hold for a blood draw. They kept my dog on the floor and never invited me to help handle her. My dog did nip the inexperienced tech who was not holding her correctly when the lead tech poked her for a blood draw. I thought that the nip would provoke some discussion, but not at all. I also noted that no antiseptic was applied to her wound, which was bleeding onto the floor. When the lead tech and vet returned, the tech slapped a muzzle on my dog without any discussion with me. In all my years of working with vets and tech in connection with animal rescue and my personal animals, I've never seen that. I asked if it was BCAC policy to muzzle dogs without any discussion with the owner. I never did get an answer to that question. I do understand that muzzling may be necessary in some situations, but never without discussion. Next, I was told that BCAC failed to get all of my dog's medical records. This is something I could easily have addressed at any point, but during the last 5 minutes of the appointment was too late. I was told that they would call with the results of my dog's heartworm test later that day. They did not. The vet recommended a fecal sample. I agreed and was provided with a collection bottle. I returned the next day with the sample but was informed that the vet had not specified what tests he wanted in my dog's chart and that he was not available that day. No fecal test was performed. At this point, I expressed my disappointment to the front desk. They suggested that I speak with management. I had a private meeting with management and provided my feedback. At the end of our meeting, I was assured that they would look into these matters. I never heard from BCAC again.