The Club at Woodbridge

Giving one star to this facility because that is the lowest I can give. I am a member of this facility. I have paid 2 months fees in advance. Today the manager called me and ask me to give my credit card information on phone which I was not comfortable with. So she cancelled my swimming class. I am paying membership only for the swimming class. I have paid my membership in advance. I told her I will make a payment before the next class. But she was not ready to listen and cancel my class

Very expensive membership but people are sneaking in at the hockey rink entrance and basketball courts gets crowded with everyone sneaking in leaving members with no room

Love this gym especially because it has classes for kids and daycare so It lets you workout while they are been taking care of.

Good for kids and adults both

We were pretty excited about bringing our son here for the Swimfants class. We tried it and unfortunately we will not be returning. The pool water is grotesque, the lighting in the room is very low and the high school kids they hire to conduct the class leave a great deal to be desired. They don’t seem properly trained or managed. We opted for Aqua-Tots in Clark and wow what an upgrade from this location. I highly recommend someone in leadership audit the Swimfants class and find ways to better serve your patrons. Now I know why people signed up and never returned. Have some pride in dignity in what you do here. Serve with excellence.

Great place for the family to do activities and be active! Good client service. Ladies at the front desk are always happy and able to help. Trainers are professional and friendly. 💯

I joined this club a year ago after a friend recommended it while I was searching for a badminton court nearby. I was hesitant at first — they didn’t have proper courts, just repurposed racquetball spaces — but I gave it a shot.

Fast forward to recently: I injured my back and called the front desk to pause my membership for a month. They transferred me to someone named Patty from finance. I explained my condition, but she insisted it couldn’t be done over the phone or online — only in person — claiming it was “in the contract.”

I told her I could barely walk, but she showed zero empathy. Her response? “If you can go to physiotherapy, you can walk into the club.” Seriously?

At that point, I asked to cancel my membership. She didn’t hesitate — just said I still needed to come in to sign the paperwork. I had to get my wife to drive me there just to end my membership.

After a full year of loyalty, I was shocked at how quick they were to let a member go over a policy that, turns out, doesn’t even exist. For a customer-focused business, the lack of compassion was truly disappointing.

It is very unfortunate what is happening in this club. Very bad attitude of the customer service staff. There are no human relations. The people who are at the door discriminate against Hispanics, it is as if they had a problem of Racism against us. On the basketball court with this cold weather they turn on the air conditioning and that can cause a serious injury. Please we need you to respect our rights as members of more than 7 years with you. We do not want that for our children who are also part of the club. The treatment of visitors is very bad, it is as if they are not interested in them also being part of this family. God bless you and we hope that this changes for the good of all

I think they first need to give some training to the staff on how to talk on the phone ..

very cruel policies, they Charge you for the next month even you stop subscription on the 1st of previous month. Not considering any type of phone call conversation. less cooperative management. Be very careful before getting subscription and get everything on the paper they promised.
Club looks good with facilities but you only got what is available at the time you are in.
Bad experience ?