This has to be one of the most unprofessional locations that you can ever get your eyes checked out in. For starters, to make an appointment It takes them wanting to take you as a patient. Also, if you are a union member, be very careful with giving them the voucher,As they don't know, the policies of how to Properly enforce them. as a side note, they say they have to have you have a "mandatory"retina scan for an additional $50 that is their upsell says the doctor won't see you without it, which brings me to the next topic. There is no physical doctor in this location. It's all via the comfort of her own home via video. Any questions that you... read full review
March 2021
I made an appointment for my mother who is 93 years old, I gave all the information including insurance over the phone. I arrived there on a very cold day only to find out that she could not be seen because she needed to register. No one informed me about this over the phone when I had called. They failed to mention that I would need to register her in order to be seen. I was very disappointed not only by the situation but how I was treated so rudely by the gentleman and woman at the desk. They didn’t even apologize or make an effort to help me make another appointment for my mother. Instead they practically kicked us out. I will never be going back to this place again.
February 2021
Do not come here. They will overcharge you with no explanation and waste your time by booking appointments on days they are closed.
1) Overcharging — my insurance covers contacts up to $250. I had to pay an additional $130 out of pocket. My family member who purchased the exact same contacts from another eye doctor with the SAME insurance only had to pay $9 out of pocket. This price discrepancy makes no sense! When I called to ask for more details (by the way, you cannot reach the office directly. A remote call center handles all the calls), I was told to look at the itemized receipt and the doctor REFUSED to speak to me because “there’s nothing to explain”.... read full review
This has to be one of the most unprofessional locations that you can ever get your eyes checked out in. For starters, to make an appointment It takes them wanting to take you as a patient. Also, if you are a union member, be very careful with giving them the voucher,As they don't know, the policies of how to Properly enforce them. as a side note, they say they have to have you have a "mandatory"retina scan for an additional $50 that is their upsell says the doctor won't see you without it, which brings me to the next topic. There is no physical doctor in this location. It's all via the comfort of her own home via video. Any questions that you... read full review
I made an appointment for my mother who is 93 years old, I gave all the information including insurance over the phone. I arrived there on a very cold day only to find out that she could not be seen because she needed to register. No one informed me about this over the phone when I had called. They failed to mention that I would need to register her in order to be seen. I was very disappointed not only by the situation but how I was treated so rudely by the gentleman and woman at the desk. They didn’t even apologize or make an effort to help me make another appointment for my mother. Instead they practically kicked us out. I will never be going back to this place again.
Do not come here. They will overcharge you with no explanation and waste your time by booking appointments on days they are closed. 1) Overcharging — my insurance covers contacts up to $250. I had to pay an additional $130 out of pocket. My family member who purchased the exact same contacts from another eye doctor with the SAME insurance only had to pay $9 out of pocket. This price discrepancy makes no sense! When I called to ask for more details (by the way, you cannot reach the office directly. A remote call center handles all the calls), I was told to look at the itemized receipt and the doctor REFUSED to speak to me because “there’s nothing to explain”.... read full review