Rated 3.7 for a good reason.
Terrible customer service consistently, it’s astonishing. Don’t bother becoming a customer, they don’t need you as one and they make that very clear on the phone. Verbatim “ We don’t need new customers, take your business wherever you’ve been doing it” , and this was her response to “ hello do you offer emergency services for first time customers?
I am on automatic fuel oriole delivery and still I run out of fuel two times. Memorial Day weekend ran outta fuel on Saturday and cold, they sent a technician out that was very rude to the point where I would not allow him in my house. So I called the service manager during normal working hours and told him what happened. He did not care, did not ask any questions when I told him that his service rep was rude ann't allow them in my house. You would think they would want to know why a customer is dissatisfied.
John Roberts sold me a contract at $1.77 in August of 2020. Filled my tank. Heat was not turned on until November 2020. I was charged $115 when the tank was not used in November before oil was ever turned on. On January 8, 2021, I was charged a $2.39 a gallon. The bill was over $475 for less then two months of oil. I was told by John Roberts that I had a locked in rate. I am very disappointed on how this company lied and stole.
356 Lafayette Road, Sparta, NJ 07871
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