Phenom Muse Salon
“Shanyse was great. I first heard about her because a lady posted a video on tiktok of her locs combed out. I immediately sent Shanyse a message on IG and told her I would be using her services if and when I decided to get my locs combed out because I loved her results. Two years later, I reached out to her again and told her I was ready to comb out my locs. I live in Maryland but I was willing to make the drive. Shanyse, herself, was great and professional. We vibed and had great conversations. Because I was coming from out of state, she worked 20 hours straight combing out my locs with only bathroom breaks. We were both up for at least 24 hours. By the time she finished, I told her don't worry about the wash and blow dry because I was ready to go home. The only reason I'm giving her 4 stars is because her website did not set realistic expectations of how much it would cost or how long it would take. I know it differs by length and thickness but based on the website, I assumed the whole service was $450 so that is what I had in mind to pay. It wasn't until she was almost halfway through my locs that she wanted to talk about price. Now, I'm confused because I thought I was only paying $450. I definitely don't mind paying people the price they set for their services and I don't mind paying people their worth because she definitely is worth it, however, that was something that should have been discussed before I even sat in her chair. I even decided to help comb out some of the ends to kinda help speed up the process even though it didn't do much. Just that alone, I understand her prices. But she explained that it was $450 PER 6 HOUR SLOT and she offers 2 slots for $450 each and then $30 an hour after that OR for a full day of $1200. When she said that, my mouth dropped (in my head) because I was in NO position to pay that amount. I feel like the standard price for her loc removal services should be $1200 flat, regardless of length and thickness or whether it takes 6 hours or 20 hours - she deserves to get paid a full days of work for that service. I wasn't upset and she was still professional. There were no attitudes or anything. I can respect her price. I just feel like it should be clear. She also has an apprentice who she contacted when I got there to see if she could come in and help. Granted, I know people have lives, but I feel like that should have been arranged in advance for someone to come in and help her because combing out locs are not easy and they take a long time. Nonetheless, her website needs to be revamped and reworded, especially for her loc services. I told her that looking at her website can get overwhelming and can cause people to get overstimulated because there are so many words and packages and muse this and muse that. Granted, I am an educated woman with a career that requires me to pay attention to detail, and I'm an author so reading is not a problem, but trying to navigate her website and know what type of muse a client is and what services they want and what's included, can get overwhelming and can cause people to miss important details or misread information. There also needs to be clarity on the website that loc removal services can take 2 days and if you are coming from out of state, you may have to book a hotel. That is not something you tell a client on the day of. I also did not have a consultation and that should be a MUST for every new client or anyone who wants to get a different service if they are a regular client because had I had one, I would have had a better understanding. I mean, I still would have received her services regardless of the because I wanted HER to do it and she is definitely worth the price. I just wish there was better communication. Other than that, Shanyse is AMAZING! She is such a sweet person, she is funny, a great conversationalist, and professional, and does AMAZING work! Don't let my review of the misunderstanding prevent you from getting her services because you won't regret it.”
