Family Care Vision Center: Purnell Schorn OD

I went to for eye exam two days ago everyone was pretty good.. I appreciate.

Take your business elsewhere. He's as shady as they come. Worst Dr ever!!! The entire staff sucks. Been going there for years only because of convenience. But time was just disgusted. Did eye exam with Dr Daud he said my script hadn't changed in 3 years. Ok I order glasses. Long story short glasses took 3 weeks to get wrong script. Was overcharged and Purnell tried ripping me off. I recorded conversation for proof when I picked up my glasses again still wrong script now 5 weeks later. I told him to give me back all my money $408 he said no so I took glasses left and called my insurance. They called and told him to return my money. He's shady af talks way too much and staff is clueless. Do not go there take your eyes elsewhere.

This is by far the best eye doctor I have ever visted - hands down. Not only was I treated with care and diligence, but Dr Schorn explained everything in great detail, gave advice on how to take preventative measures and had outstanding tips. Everything was super transparent and clear. Highly recommended!

They were great for the first few years but on my last visit I paid for lenses that I never received and they refuse to return my calls to discuss a refund or what happened to the lenses.

I made an appointment with Dr. Purnell as a result of a recommendation from a friend. Before writing this review, I checked the existing reviews to see if my experience was an isolated incident. Clearly, it's not.June 5, 2023 - first eye exam for new eyeglasses prescription.Office called 3 weeks later to inform that my glasses were ready. I tried on the eyeglasses at the office. The prescription was completely messed up.Dr. Purnell did a 2nd eye exam on the spot. During the exam he alluded to the fact that the lab might have messed up and/or maybe I messed up the exam because my eyes were tired. Really? In the decades of wearing eyeglasses and having eye exams, I never once had an issue with new eyeglasses.The 2nd eye exam was completed; I waited another 2.5-3 weeks before being notified that my eyeglasses were ready.I tried on the new eyeglasses in the office as I was already suspicious. The prescription was messed up again, though not quite as bad as the first time. Dr. wasn't in that day. Office personnel said they would call me.NO ONE FROM THE OFFICE EVER CALLED TO LET ME KNOW WHAT WAS GOING ON. I called 3 times. The first 2 times I got a run around. I was told someone would get in touch with me. On the 3rd call, the person I was speaking with put me on hold, said she would speak with the doctor. When she got back on the line, it seemed like she either got yelled at or was embarrassed as to what she was going to tell me. The message, "call back next week, we are waiting for insurance authorization." Why do I have to call back, again? Why are they waiting for insurance authorization? The eye exam and eyeglasses claims were already paid by my insurance. I STILL DON'T HAVE MY EYEGLASSES!I cannot recall a time in my life of ever being treated so badly as a patient in a medical office. My requests were completely ignored. There was no explanation given as to what was going on. There was a complete lack of professionalism, courtesy, and human decency by the doctor and how he runs the office.Sometimes things go wrong. Apparently when that happens at Dr. Purnell's office, you are dismissed.This could have had a completely different outcome had someone from the office reached out to explain what was going on. Why should the office need insurance authorization again? The issue is between the doctor's office and the lab used to make the glasses. I will be looking for another eye doctor.

Front desk are very rude.

I was scammed! They had some guy that claimed to be an optometrist. I fell for it... First he gives me 2 different prescriptions, one.for each eye. This way, I have to buy 2 boxes at a time. This guy tells me no. They will split the box. I believed him and when I went to but the box, the lady at front desk with blonde hair told me No! When I asked to speak to that supposed eye doctor, she told me No! So I left and went to a REAL eye doctor, and what do you know? I am back to same prescription as past 30 years. The Purnell family was always the best. I have been going to them since 1998. Then a few years ago this happened and I will never go back! I never write posts, but they suck so bad, I had to take the time to share the fact that they are a scam!!! Just want money!!!

One of the best optometry offices I've been to. I have been a regular patient here for about 5 years and even though we have moved out of the area we continue to visit this practice. Dr Purnell is stellar and very knowledgeable. They are not stingy in giving samples to make sure you are matched with the best contact type and brand for you. We recently had an eye related emergency which required 4 visits without prior appointments in a short period of time, and they made sure to accommodate us during times we were free to visit. Highly recommend this office and Dr. Purnell.

When I first needed vision correction back in high school, which was like 7 years ago, I remember the doctor (Pernell) being very pleasant and nice. Which is why 7 years later I decided to return since I recently obtained vision insurance through my work place. (Did not have any type of insurance previously, so I was going to the vision center at Walmart) When I called to schedule an appointment, not only was the female receptionist very abrupt but she was very nasty and even sounded very judgmental prior to me explaining why I haven't been there in all those years. It wasn't what she said, it was the attitude. It seemed as though she had a "get to the point attitude". I'm not one to talk people's ear off at all, in fact I'm the opposite-- straight forward and to the point. It also seemed as though she was annoyed to even be on the phone with me, that I was inconveniencing her in some way. I practically heard her sighing and huffing and puffing through the phone. Being in customer service for over 10 years, attitude is everything and her being a receptionist should know better. I'm NEVER one to ever complain but I was so shocked by this that I really felt led to write a review. Unfortunately, some people need to learn the hard way. I would expect that type of attitude if she was calling/I was calling to pay a delinquent bill, not schedule an appointment as technically a new patient. I decided to cancel the appointment and go to another practice. The ONLY reason why I gave it two stars is because of the good experience I had years ago with the Dr himself. Hopefully this is a reality check for that receptionist.

I was treated rapidly and safely for Shingles behind my eye. I was happy to keep my sight. Thanks Doc