44 Franklin Ave, Ridgewood
Wed 8:30AM - 9PM
4.5
★★★★★
44 reviews
“I've been a member at Ridgewood Day Spa for quite some time, and my experiences have been overwhelmingly positive. Kara is my go-to massage therapist—she is consistently exceptional. She's attentive, knowledgeable, and takes the time to understand exactly what my body needs. Every massage with her is both therapeutic and relaxing, and she's a big part of why I continue my membership.<br><br>I also want to recognize the owner, Joan. Today, an unexpected scheduling issue affected my mother's appointment. While these things can happen anywhere, what impressed me most was Joan's response. She was waiting to greet us when we arrived, took ownership of the situation immediately, and went well beyond what most businesses would do to make things right. It wasn't a token gesture or a standard discount—it was a thoughtful, personal response that made us feel genuinely valued.<br><br>To me, the true measure of a business isn't whether problems arise; it's how they're handled. Joan leads with integrity, professionalism, and genuine care for her clients, and that kind of customer service is becoming increasingly rare. Combined with therapists like Kara, it's what keeps me coming back and makes Ridgewood Day Spa a place I feel confident recommending to others.”