When I arrived on time for my appointment with Dr. Urvashi Patel, she wasn't there. The staff told me they thought she was on her way. She finally arrived half an hour after the appointment started, carrying a bunch of shopping bags. I could have forgiven the lateness if she had seemed at all apologetic, but she was not. She strolled in, slowly, swinging her shopping bags, taking her time. When she called me into the appointment room, no apology. I understand when doctors get backed up managing a lot of patients, but it's another thing to take an extended shopping break when you've got patients waiting.
Keisha Griffith
Jun 2026
The manager Carly is such a gem. My glasses broke, she went above and beyond to help me. Give her a raise immediately! She is phenomenal!
Susan Behrens
Jun 2026
My family and I went to pick up our glasses and were warmly greeted by Riya and her associate, who always looks stylish! This store has the best employees. They are always courteous and professional and go out of their way to help you. The staff there cannot be kinder. They remember you and treat you like family. I highly recommend.
Ashley Lund
May 2026
I had such a great experience at the Parsippany location thanks to Riya and Kendra at the front desk. They were both incredibly welcoming, approachable, and professional from the moment I walked in. It’s rare to come across customer service that feels this genuine.
They were extremely knowledgeable, answered all of my questions with patience, and went above and beyond to make sure I was helped quickly and efficiently. Their positive attitudes and willingness to assist made the entire experience stress-free and pleasant.
Riya and Kendra truly set the standard for excellent customer service. The Parsippany location is lucky to have them as the face of the office!
Kingjmase Gaming (Gaming)
Apr 2026
Riya, Ken, Anna and Aaron ALL do amazing work here, weather its finding frames, getting an exam or looking up something for me, they deliver everytime 🙏🏾 appreciate yall
Talal Sahili
Apr 2026
Miss Riya, You were very special, kind, and provided very, very high-quality service. Excellent for customer service, sales, and delivering the best. With an impressive degree of persuasiveness, you have a bright future in sales, public services, and public relations.
Genevieve Caruso
Mar 2026
If I could give 0 stars I would. Never got my 2nd pair they bated me for a month. NEVER CALLING ME WITH UPDATES I had to call every week. This place SUCKS GO LITERALLY ANYWHERE ELSE
Steve Bolzan
Mar 2026
Excellent service top notch. Helped me a lot
Helen Arocho
Feb 2026
I was there to pick up my glasses, when a man was arguing with manager, I believe manager’s name was Carly. The manager was very professional and was quickly able to de-escalate a very loud situation. She not only calmed the man down but provided such quality and professional service to him!! Great job!!!!! You have my business!
Andy S
Dec 2025
When the store is running on all cylinders, it is a great store. However, staffing shortages, moat importantly the lack of an eye doctor was not physically present has led to virtual eye exams where a remote doctor and staff facilitate the exam. After complaining on a social media post back in September orporate passed along my issues with the store and Carly soon reached out to try and smooth things over. While her efforts were appreciated. Found myself scheduling an exam for myself a few weeks before the year ends to cash in my vision benefits. Unfortunately, the doctor situation has not improved and there were not actual doctors who would be in the store until next year. My other alternatives were to go to a different store or return to a virtual visit.
My appointment was for 3:50 and arrived on time. They did try to give me a heads up of situation, but I needed to get my exam over with with only a few weeks left in the year. Reluctantly I stuck around.
While not a big deal, America's best has a two step process where you go to a pre test room and follow up with Doctor for actual exam. 3:50 came and gone, as I waited for my exam to begin.
Did not enter 1st phase of testing until almost 4:20 (30 minutes after my scheduled appointment) 1st phase took a bit longer as all tests had to be transmitted to the actual doctor. Staff was friendly and obvious doctor shotage eas out or theor hands. Soon I found myself waiting for the second part of exam.
Ideally Americas Best has been my go to place for ny contact exam. Unfortunately having a remote doctor in a busy store like this is not ideal. During civic, I could see the benefits, however virtual doctors are not something I am on board with especially with the delays they will cause.
For my second part, encountered same delays while waiting for the virtual staff to connect. Lots of u necessary down time and actually met with the doctor a bit after 5, a full hour into my scheduled time.
All in all, my exam worked out, and I got my script for contacts, but It took close to 1.5 hours for an exam that should not have been that long.
Kudos to the staff for working through these less than ideal conditions. From start to finsh ,all real in person staff members were great. They were super helpful and off course apologetic as this is beyond their control. Here to hoping they can find a real doctor to speed things up. Pretty sure others in store shared my frustration as things were slow.
While I do recommend America's best, will definitely think twice before scheduling an exam with a remote doctor. In full disclosure, I knew what I getting myself when I made the appointment. Perhaps will visit one of the other franchises if a doctor won't be available for my next exam or my kids. Hoping my next visit is back to a 5 star rating.
Jessamyn Hanna
When I arrived on time for my appointment with Dr. Urvashi Patel, she wasn't there. The staff told me they thought she was on her way. She finally arrived half an hour after the appointment started, carrying a bunch of shopping bags. I could have forgiven the lateness if she had seemed at all apologetic, but she was not. She strolled in, slowly, swinging her shopping bags, taking her time. When she called me into the appointment room, no apology. I understand when doctors get backed up managing a lot of patients, but it's another thing to take an extended shopping break when you've got patients waiting.
Keisha Griffith
The manager Carly is such a gem. My glasses broke, she went above and beyond to help me. Give her a raise immediately! She is phenomenal!
Susan Behrens
My family and I went to pick up our glasses and were warmly greeted by Riya and her associate, who always looks stylish! This store has the best employees. They are always courteous and professional and go out of their way to help you. The staff there cannot be kinder. They remember you and treat you like family. I highly recommend.
Ashley Lund
I had such a great experience at the Parsippany location thanks to Riya and Kendra at the front desk. They were both incredibly welcoming, approachable, and professional from the moment I walked in. It’s rare to come across customer service that feels this genuine.
They were extremely knowledgeable, answered all of my questions with patience, and went above and beyond to make sure I was helped quickly and efficiently. Their positive attitudes and willingness to assist made the entire experience stress-free and pleasant.
Riya and Kendra truly set the standard for excellent customer service. The Parsippany location is lucky to have them as the face of the office!
Kingjmase Gaming (Gaming)
Riya, Ken, Anna and Aaron ALL do amazing work here, weather its finding frames, getting an exam or looking up something for me, they deliver everytime 🙏🏾 appreciate yall
Talal Sahili
Miss Riya, You were very special, kind, and provided very, very high-quality service.
Excellent for customer service, sales, and delivering the best.
With an impressive degree of persuasiveness, you have a bright future in sales, public services, and public relations.
Genevieve Caruso
If I could give 0 stars I would. Never got my 2nd pair they bated me for a month. NEVER CALLING ME WITH UPDATES I had to call every week. This place SUCKS GO LITERALLY ANYWHERE ELSE
Steve Bolzan
Excellent service top notch. Helped me a lot
Helen Arocho
I was there to pick up my glasses, when a man was arguing with manager, I believe manager’s name was Carly. The manager was very professional and was quickly able to de-escalate a very loud situation. She not only calmed the man down but provided such quality and professional service to him!! Great job!!!!! You have my business!
Andy S
When the store is running on all cylinders, it is a great store. However, staffing shortages, moat importantly the lack of an eye doctor was not physically present has led to virtual eye exams where a remote doctor and staff facilitate the exam. After complaining on a social media post back in September orporate passed along my issues with the store and Carly soon reached out to try and smooth things over. While her efforts were appreciated. Found myself scheduling an exam for myself a few weeks before the year ends to cash in my vision benefits. Unfortunately, the doctor situation has not improved and there were not actual doctors who would be in the store until next year. My other alternatives were to go to a different store or return to a virtual visit.
My appointment was for 3:50 and arrived on time. They did try to give me a heads up of situation, but I needed to get my exam over with with only a few weeks left in the year. Reluctantly I
stuck around.
While not a big deal, America's best has a two step process where you go to a pre test room and follow up with Doctor for actual exam. 3:50 came and gone, as I waited for my exam to begin.
Did not enter 1st phase of testing until almost 4:20 (30 minutes after my scheduled appointment) 1st phase took a bit longer as all tests had to be transmitted to the actual doctor. Staff was friendly and obvious doctor shotage eas out or theor hands. Soon I found myself waiting for the second part of exam.
Ideally Americas Best has been my go to place for ny contact exam. Unfortunately having a remote doctor in a busy store like this is not ideal. During civic, I could see the benefits, however virtual doctors are not something I am on board with especially with the delays they will cause.
For my second part, encountered same delays while waiting for the virtual staff to connect. Lots of u necessary down time and actually met with the doctor a bit after 5, a full hour into my scheduled time.
All in all, my exam worked out, and I got my script for contacts, but It took close to 1.5 hours for an exam that should not have been that long.
Kudos to the staff for working through these less than ideal conditions. From start to finsh ,all real in person staff members were great. They were super helpful and off course apologetic as this is beyond their control. Here to hoping they can find a real doctor to speed things up. Pretty sure others in store shared my frustration as things were slow.
While I do recommend America's best, will definitely think twice before scheduling an exam with a remote doctor. In full disclosure, I knew what I getting myself when I made the appointment. Perhaps will visit one of the other franchises if a doctor won't be available for my next exam or my kids. Hoping my next visit is back to a 5 star rating.