Truck Rental at The Home Depot

Apr 2024

I have been trying to buy and install a dishwasher, but despite two separate delivery attempts your incompetent installers kept telling me NEW reasons that they couldn't install it. Maybe if you told me what needed to be done the first time I would have been ready the second time-- instead of having called a plumber in once already but apparently needing to do that AGAIN because the installation guy didn't bother to tell me the second issue existed!! Never again. Edited to add that the link Home Depot provided to report the issue (see below) does not work, lol! Just like the people who supposedly work at Home Depot!

Aug 2021

DON'T BUY A DISHWASHER FROM HOME DEPOT UNTIL YOU READ THIS My husband and I ordered a new Frigidaire refrigerator, gas range and dishwasher. Delivery occurred on Thursday, August 19, 2021. Upon arrival the delivery men announced that they could NOT install the new dishwasher because it was "hardwired" and that we needed to hire an outside plumber to do the install.?? They directly said that "this happens all the time with Home Depot. They never tell the customers." I was sort of stunned that they refused to install it despite Home Depot charging me for install and didn't know what to do. I said to my husband maybe we should just refuse the dishwasher, but the delivery men cautioned me against that indicating that was only if the product was damaged. The delivery men left the old dishwasher in place and the new dishwasher wrapped up in my garage and departed. It took me (3) tries to find a plumber who had availability and would do the install. However on August 21, 2021 when the plumber unwrapped the new dishwasher, it was a top mount instead of side mount!!! The salesman had asked us about this and my husband and I SPECIFICALLY told him that we had granite countertops and needed a side mount dishwasher. I'm fully aware of the difference between side mount and top mount and the install requirements for each. In fact, Home Depot's salesman steered us away from ordering the dishwasher we originally wanted because he claimed it could only be top mounted. Back to the install, my plumber told me that although the specified preferred method of installation was top mount, he could try to install it with side brackets, but none had been included. I immediately called Home Depot looking for the side brackets and was told that Home Depot never carries any of the install parts, they always have to be special ordered. Thus, I found the mounting brackets on Amazon and the plumber had to return again on August 24, 2021 to do the side mount install. Bear in mind that the Home Depot paperwork indicates that the appliance is unreturnable once delivered - and the delivery service counseled me AGAINST refusing delivery of the dishwasher. In the end, it cost me (3) times the original amount to install the dishwasher - AND ITS NOT EVEN THE CORRECT DISHWASHER!! OR EVEN INSTALLED IN THE CORRECT PERFERRED MANNER!! I am so disgusted with the whole Home Depot experience.

Home Depot in Mt. Laurel has the worst customer service. I took my 73 year old Mom to buy a washer and dryer 6 months ago. Since then she has been shafted by Home Depot and/or their delivery partner. We were told a new vent was required and paid for it. I don’t recall if delivery and installation were free or if cost money. A sensor indicated the flow was bad. Home Depot still has not fixed that problem. I went to see if I could fix it so her house didn’t burn down and found