Arrived @ 7:55 am for 8:00 am appt. I waited over 30 minutes to get called back. Others who arrived after me were call back sooner.
May 2023
Leaving one star because I cannot leave 0. I have never been so disrespected in a doctor's office. I am a third year medical student myself so I have some medical knowledge but the way the front desk staff at this practice treated me was simply appalling. As soon as I arrived for my appointment they asked me to pay $150 when I had follow up questions. Staff that was listening nearby, who were not in the initial conversation joined it to make passive rude comments. They said I should "ask the doctor" but they were demanding the money right then and there. I have had multiple poor experiences at this practice. Get ophthalmic care literally anywhere else.... read full review
September 2021
I went for an appointment because I had a stye. Dr. Putnam walked in and told me it's a standard stye and only time will heal it. Nothing wrong with that. Nice pleasant Doctor who I know is very competent. He was in and out in less than 4 minutes. Here's my issue and you may not find my complaint worthy but it is to me. I paid a $50 copay and weeks later I get a invoice for $18.70. Not much. But I'm thinking that $68.78 is a bit much for FOUR minutes, of which less than 30 seconds (if that) was for Dr Putnam to look at my stye. I called to ask if they waive the $18.70 but the person refused. Here is it 30 days and I get a demand account letter saying this... read full review
Arrived @ 7:55 am for 8:00 am appt. I waited over 30 minutes to get called back. Others who arrived after me were call back sooner.
Leaving one star because I cannot leave 0. I have never been so disrespected in a doctor's office. I am a third year medical student myself so I have some medical knowledge but the way the front desk staff at this practice treated me was simply appalling. As soon as I arrived for my appointment they asked me to pay $150 when I had follow up questions. Staff that was listening nearby, who were not in the initial conversation joined it to make passive rude comments. They said I should "ask the doctor" but they were demanding the money right then and there. I have had multiple poor experiences at this practice. Get ophthalmic care literally anywhere else.... read full review
I went for an appointment because I had a stye. Dr. Putnam walked in and told me it's a standard stye and only time will heal it. Nothing wrong with that. Nice pleasant Doctor who I know is very competent. He was in and out in less than 4 minutes. Here's my issue and you may not find my complaint worthy but it is to me. I paid a $50 copay and weeks later I get a invoice for $18.70. Not much. But I'm thinking that $68.78 is a bit much for FOUR minutes, of which less than 30 seconds (if that) was for Dr Putnam to look at my stye. I called to ask if they waive the $18.70 but the person refused. Here is it 30 days and I get a demand account letter saying this... read full review