This is the 2nd year in a row that I have had issues with Staples print and copy services for our nonprofit organization.
The order was not completed when it was promised.
The partial order was not printed correctly.
The staff is not trained well enough on the hardware and business software. The young man helping me was very apologetic and polite. It was not his fault.
There is not enough staff in that department. The same person needs to complete the actual print jobs, take in new orders, answer the phone, handle walk in customers, and also handle the UPS drop off desk. It is too much for one person, and there were several staff members in the store who were... read full review
March 2017
You guys sold me the wrong ink today I got home opened it and won't work in my printer not happy at all.
March 2017
Excellent customer service. Went to get copies this morning and service was excellent. Thank you very much
This is the 2nd year in a row that I have had issues with Staples print and copy services for our nonprofit organization. The order was not completed when it was promised. The partial order was not printed correctly. The staff is not trained well enough on the hardware and business software. The young man helping me was very apologetic and polite. It was not his fault. There is not enough staff in that department. The same person needs to complete the actual print jobs, take in new orders, answer the phone, handle walk in customers, and also handle the UPS drop off desk. It is too much for one person, and there were several staff members in the store who were... read full review
You guys sold me the wrong ink today I got home opened it and won't work in my printer not happy at all.
Excellent customer service. Went to get copies this morning and service was excellent. Thank you very much