Fantastic staff and super friendly and accommodating! Can’t wait to bring our newest girl, Nala, here for years to come!
Jasmine Norwood
Jun 2026
I came here 4 years ago when I had a rabbit groomed him real good. Have a dog going on 2 years now this is first visit very pleased with the outcome
Topher Adams
May 2026
This place! ❤ I brought my cat that HATES getting her nails done - HATES IT. I tried Kayla's for the first time to try some place new, and I was NOT disappointed! Kayla was so caring and understanding with my cat's fear. She took such good care of her! And, it was super quick!
Best thing of all: My cat who usually hates me after a groom, did not hate me when we got home.
I already rebooked!
Joshua Rich
Apr 2026
I would not take my dogs anywhere else. She's an awesome groomer. She takes care of all my six fur babies. I've got a hard to handle dog and she been working with her and there is an amazing change in my baby dog. If I could I'd give her 10 stars I would but they would only allow 5. She's awesome
Brittany V
Mar 2026
Groomer who takes great pride in her wonderful work! Love to see them being passionate about pets 🐾
Kenneth Simmons
Mar 2026
TL;DR: Poor customer service, dismissive communication, and inconsistent standards. I’d rather commute back to Brooklyn—where veterans of color and their pets are actually valued—than deal with this again.
I used Kayla’s grooming services before for my two miniature golden doodles, and when I moved back to the area, I figured I’d return to a place I had previously trusted. After enough frustrating experiences at PetSmart, I decided I’d rather spend extra for consistency, quality care, and to support a fellow veteran-owned small business.
Unfortunately, this experience was anything but that.
When I called, the person who answered seemed dismissive from the start. I explained who I was and mentioned my one prior visit about a year and a half ago. She asked for my availability, and I told her I was flexible—whenever they had space. She seemed irritated that I didn’t use their online portal, but with two dogs, it’s often easier to coordinate schedules over the phone.
I was upfront about my dogs being a bit fluffier than usual and possibly matted due to a hectic winter, a move, and being a college veteran student managing limited funds. I made it clear I was completely fine with a low cut.
That’s when the conversation took a turn.
She immediately told me they would not be seen due to matting. On top of that, she claimed that during their last visit—over a year and a half ago—my dogs were “problematic.” This was the first time I had ever heard that. When I picked them up back in 2024, I distinctly remember Kayla speaking positively about their behavior. If there were concerns, why weren’t they communicated then? And more importantly, why ask for my availability at all if you had already decided not to service my dogs?
The inconsistency and lack of transparency were frustrating.
On top of that, the phone rang endlessly before being answered, and my first call was actually disconnected, forcing me to call back just to speak with someone. For a business that prides itself on quality service, the customer experience felt like an afterthought.
I work hard for my money and for my dogs, and I choose to spend it at places that respect both. Choosing to bring your pet here feels like a gamble—you may get great grooming, but you may not get basic respect or clear communication.
Lastly, during my first visit, I wasn’t aware they offered a veterans discount. When I mentioned that I was a 14-year Army Special Operations veteran, there was no effort made to acknowledge or adjust the pricing.
At the end of the day, I’d rather take my time and money back to Brooklyn, where I know veterans of color—and their pets—are treated with the respect and value they deserve.
Dalia Gheiler
Mar 2026
Kayla and Julia are amazing groomers. I wouldn’t trust my baby with anyone else.
Regis
Feb 2026
Always do a great job on our lil guy , Thor!
Lori Horn
Oct 2025
Such a great experience! Julia was wonderful, caring, and very patient with my senior chocolate lab. Couldn’t be any happier with the service!
Lisa Kapsokefalos
Oct 2025
A fabulous experience! My Lily is a tough customer and finding groomers has been a real challenge. I called Kayla's yesterday and was lucky enough to get an appointment yesterday afternoon. Lily came back looking fabulous and smelling sooooo nice! It is a huge relief to have a new groomer. It was Julia who worked with Lily and I am truly amazed by the result!
Joshua Harry
Fantastic staff and super friendly and accommodating! Can’t wait to bring our newest girl, Nala, here for years to come!
Jasmine Norwood
I came here 4 years ago when I had a rabbit groomed him real good. Have a dog going on 2 years now this is first visit very pleased with the outcome
Topher Adams
This place! ❤ I brought my cat that HATES getting her nails done - HATES IT. I tried Kayla's for the first time to try some place new, and I was NOT disappointed! Kayla was so caring and understanding with my cat's fear. She took such good care of her! And, it was super quick!
Best thing of all: My cat who usually hates me after a groom, did not hate me when we got home.
I already rebooked!
Joshua Rich
I would not take my dogs anywhere else. She's an awesome groomer. She takes care of all my six fur babies. I've got a hard to handle dog and she been working with her and there is an amazing change in my baby dog. If I could I'd give her 10 stars I would but they would only allow 5. She's awesome
Brittany V
Groomer who takes great pride in her wonderful work! Love to see them being passionate about pets 🐾
Kenneth Simmons
TL;DR: Poor customer service, dismissive communication, and inconsistent standards. I’d rather commute back to Brooklyn—where veterans of color and their pets are actually valued—than deal with this again.
I used Kayla’s grooming services before for my two miniature golden doodles, and when I moved back to the area, I figured I’d return to a place I had previously trusted. After enough frustrating experiences at PetSmart, I decided I’d rather spend extra for consistency, quality care, and to support a fellow veteran-owned small business.
Unfortunately, this experience was anything but that.
When I called, the person who answered seemed dismissive from the start. I explained who I was and mentioned my one prior visit about a year and a half ago. She asked for my availability, and I told her I was flexible—whenever they had space. She seemed irritated that I didn’t use their online portal, but with two dogs, it’s often easier to coordinate schedules over the phone.
I was upfront about my dogs being a bit fluffier than usual and possibly matted due to a hectic winter, a move, and being a college veteran student managing limited funds. I made it clear I was completely fine with a low cut.
That’s when the conversation took a turn.
She immediately told me they would not be seen due to matting. On top of that, she claimed that during their last visit—over a year and a half ago—my dogs were “problematic.” This was the first time I had ever heard that. When I picked them up back in 2024, I distinctly remember Kayla speaking positively about their behavior. If there were concerns, why weren’t they communicated then? And more importantly, why ask for my availability at all if you had already decided not to service my dogs?
The inconsistency and lack of transparency were frustrating.
On top of that, the phone rang endlessly before being answered, and my first call was actually disconnected, forcing me to call back just to speak with someone. For a business that prides itself on quality service, the customer experience felt like an afterthought.
I work hard for my money and for my dogs, and I choose to spend it at places that respect both. Choosing to bring your pet here feels like a gamble—you may get great grooming, but you may not get basic respect or clear communication.
Lastly, during my first visit, I wasn’t aware they offered a veterans discount. When I mentioned that I was a 14-year Army Special Operations veteran, there was no effort made to acknowledge or adjust the pricing.
At the end of the day, I’d rather take my time and money back to Brooklyn, where I know veterans of color—and their pets—are treated with the respect and value they deserve.
Dalia Gheiler
Kayla and Julia are amazing groomers. I wouldn’t trust my baby with anyone else.
Regis
Always do a great job on our lil guy , Thor!
Lori Horn
Such a great experience! Julia was wonderful, caring, and very patient with my senior chocolate lab. Couldn’t be any happier with the service!
Lisa Kapsokefalos
A fabulous experience! My Lily is a tough customer and finding groomers has been a real challenge. I called Kayla's yesterday and was lucky enough to get an appointment yesterday afternoon. Lily came back looking fabulous and smelling sooooo nice! It is a huge relief to have a new groomer. It was Julia who worked with Lily and I am truly amazed by the result!