Icon Plumbing

A truly exceptional experience. I found a Franz Viegener faucet from an ad in Architectural Digest, went onto the manufacturer website, and found Icon as a result! Bracha was so helpful with compiling pieces from the collection for my bathroom renovation. I didn’t even have to visit the showroom to make a purchase, but it’s definitely worth the trip to view all they have to offer. Would highly recommend to anyone in the market for high-quality brands, and to anyone who would like to experience a refreshing customer service experience

I'm not going to say that their products are always without issue, but their customer service is top notch. Since we all end up with things that eventually break, this is the most important aspect to me.

I purchased all our plumbing products for the new construction of a home from icon and over the past few years every time there was an issue, they were a pleasure to deal with.
Very often they would send a replacement part for free. If they couldn't help me themselves they would have the company call me directly. But whatever the issue was it was always dealt with a timely manner.

Icon has the most amazing customer service I have ever experienced! When we sat down with the extremely knowledgeable saleslady, the secretary offered us coffee and brownie bars. An hour later she comes in with salads and pastries from a local café. The saleslady was patient and very experienced. She was easy to work with and always tried to find me the best quality items for a good deal. Thank you Icon!