About Cuteticles Loft
Cuteticles Loft offers high-quality nail care, massage, facial, and waxing services in Jersey City, New Jersey. Customers praise the clean and professional environment, describing it as a "vibe." The staff is talented and attentive, with particular acclaim for the pedicures and nail services provided by certain technicians. Many guests use the app for easy booking and appreciate the friendly customer service. One customer called the pedicure the best ever, highlighting the thoroughness and relaxing foot massage, especially noting the Signature Pedi with gel color. However, some visitors had less positive experiences, such as being unaware of upcharges for specific services and feeling they were not treated well when issues arose. Despite this, the location remains a favorite for many, especially for those seeking quality nail care and a relaxing atmosphere.
I always leave truthful and honest reviews! This nail salon is one of the best nail salons I ever been to. The customer service is always 100%. I hate talking on the phone and doing walk-in so I use their app! The app is free and easy to use. Cuteticles have more locations but this one is my favorite. If you ever decide to go this location, you should check out Amy P., Josselin A., Yessica C., and Martha. You won’t regret it !!!
Used to love it here which is why I'm giving it a not trash rating, but recently had an experience where I requested a nail color with a chrome finish for my gel manicure and wasn't notified of the upcharge by the technician. When I asked the person at the front about it, they were like "blahblah it's on the app." I very politely explained that I wasn't on the app when I selected the color and I would have liked to have been informed. Instead of waiving the charge--which is the good customer service move--they just said "sorry."
So I took it out of the technician's tip. Because I have a budget for things like this, and it's not my problem that YOU brought ME over...read full review
The best pedicure I have EVER gotten!!! I took advantage of the 4th of July discount & treated myself to a Signature Pedi with gel color with Yessica. She made me feel SO relaxed, she took her time and was really thorough and detail oriented. I appreciate all the extra perks of the signature vs regular. Best foot massage too, for a nurse that’s on her feet 12 hours per day this was very much needed!!! 10/10 Yessi I’ll be back