Can’t say enough good things about Spencer Family Chimney Repair and troy, who handled our chimney inspection. Very thorough, easy to talk to, and he found and fixed a few fireplace and flue issues we had been dealing with since we moved in. He explained the chimney sweep process clearly, checked everything carefully, and made sure the system was working safely. we will definitely use them again, and i really appreciated how smooth the whole visit was because it gave us peace of mind for our home and fireplace.
Shelby Pham
Jun 2026
Spencer Family Chimney Repair is our first choice for chimney sweep and fireplace service. Their technician Troy was polite, careful, and made sure the work area stayed clean from start to finish. He recently serviced our wood-burning fireplace and chimney, completed a detailed inspection, cleaned everything thoroughly, and pointed out a few common draft and buildup issues along with simple ways to help prevent them. We also appreciated how clearly he explained proper fireplace care, chimney maintenance, and safe burning tips. The whole visit felt professional, efficient, and well done. We would gladly recommend Troy for anyone needing dependable chimney and fireplace service.
Pamela Cabrera
May 2026
We had to replace our full metal fireplace and chimney system because of water damage, and after getting three estimates, this chimney sweep company stood out right away. Troy did the most complete inspection, carefully checked the flue and firebox area, and explained in simple terms what had failed, why the moisture damage happened, and what repairs were needed to make the chimney safe again. He was also the only one who clearly talked about safety issues and how the work might relate to homeowners insurance. We decided to move forward with them, and the whole experience was excellent from start to finish. The team kept us updated throughout the project, answered our questions quickly, and helped with communication related to the insurance process. Troy also did impressive work rebuilding the fireplace surround and hearth after parts had to be removed for the chimney replacement. His craftsmanship, attention to detail, and care with the masonry finish really showed. The project took more than two weeks, and during that time the crew was friendly, respectful, and as non-disruptive as possible. They kept the work area neat, focused on proper chimney safety, and made sure everything was venting correctly before wrapping up. We are very happy with the results and highly recommend this chimney sweep and fireplace repair team in Highlands.
Barbara Griffin
May 2026
Really appreciate Troy. He stopped by after a chimney and fireplace service visit nearby and got the pilot light on my gas fireplace working again. It was a real pleasure to have such fast, high-quality service. He was courteous, professional, and clearly knew fireplace and venting systems well. I also appreciated how quickly he handled it and made sure everything was safe and running properly. I will definitely recommend this chimney sweep and fireplace service company in Highlands as the place to call.
Amber Hopkins
May 2026
Great chimney sweep service. I’ve been a repeat customer for quite a while and I’m always impressed. Troy is very responsive and always takes the time to explain what’s going on with my older fireplace and chimney in simple terms. My most recent chimney cleaning was excellent, fast, and left absolutely no soot or dust anywhere in my sitting room, even with a cream rug and couch nearby. They do very clean work, show real care for the home, and make the whole fireplace and flue service process easy to understand. I will definitely keep using this company in Highlands for chimney sweep and fireplace service.
Lucille Barr
May 2026
Troy was excellent to work with. We were having water leaking into our home around the chimney, and after getting quotes from three different chimney sweep and repair services, we felt overwhelmed. Two of the estimates were extremely high and pushed costly stone chimney cap work, even though the chimney had already been restored and should not have been having these issues. We then contacted Spencer Family Chimney Repair, and Troy quickly found the real problem. He inspected both chimneys, explained everything in simple terms, and showed us that the flashing had been installed poorly and was not sealed the right way to stop water from coming in through the chimney stack. His chimney knowledge, attention to detail, and honest approach really stood out. He repaired the flashing, corrected some of the weaker previous work, and made sure everything was properly protected. Since the repair, our ceilings have stayed dry and we have had peace of mind. It was a huge relief to find someone dependable in Highlands who understood chimney repair and leak prevention so well. We are very happy with the service and would gladly recommend Troy to anyone needing chimney sweep or chimney repair work.
emilia huffman
May 2026
Troy was an absolutely wonderful chimney sweep. Troy was not only very nice and informative, but also knew a lot about chimney cleaning, inspection, and fireplace safety. He arrived on time, was kind, respectful, and highly professional. Spencer Family Chimney Repair provided fantastic service overall, and the whole visit made me feel confident that the chimney was clean, safe, and working the way it should. i really appreciated how thorough the inspection was, and it was clear troy cared about doing a careful job. we were very happy with the service, and it made our fireplace maintenance much easier.
traci hodges
May 2026
We have trusted Spencer Family Chimney Repair for many years for chimney sweeping, wood stove service, and routine fireplace care. We have worked with different technicians over time, and each visit has been on time, polite, neat, and respectful of our home. Troy recently came out to clean the chimney and service the wood stove, and the work was done thoroughly and professionally. He also sent a detailed report with helpful photos showing the condition of the flue and the completed chimney sweep work. It is great to have a company that takes chimney maintenance, safety, and customer service seriously. I would definitely recommend them for chimney and wood stove service.
Katie18 C
May 2026
I’m not joking when I say we were so thankful for Troy. We had been waiting a long time for a chimney inspection and chimney cleaning, and Spencer Family Chimney Repair was able to fit us in at the last minute. Our older home still needs some insulation work, but in the meantime the fireplace and flue inspection helped get everything working safely and properly again. Now our fireplace is running great, the draft is much better, and the house feels warm and comfortable. The service was honest, knowledgeable, and very helpful, and the pricing felt fair without any surprise costs. Great chimney sweep service from start to finish, and I’d rate the experience 10 out of 10.
cathy bridges
Apr 2026
troy was very knowledgeable and professional, showed up on time, and handled the chimney inspection in a thorough and efficient way. he explained the condition of the fireplace and chimney clearly, pointed out the work that may be needed, and gave a detailed estimate for the repair. the whole visit felt organized and helpful, and i appreciated how easy he made the process. based on this experience with spencer family chimney repair in highlands, i would feel very comfortable hiring them when we are ready to move forward.
Liliana Gross
Can’t say enough good things about Spencer Family Chimney Repair and troy, who handled our chimney inspection. Very thorough, easy to talk to, and he found and fixed a few fireplace and flue issues we had been dealing with since we moved in. He explained the chimney sweep process clearly, checked everything carefully, and made sure the system was working safely. we will definitely use them again, and i really appreciated how smooth the whole visit was because it gave us peace of mind for our home and fireplace.
Shelby Pham
Spencer Family Chimney Repair is our first choice for chimney sweep and fireplace service. Their technician Troy was polite, careful, and made sure the work area stayed clean from start to finish. He recently serviced our wood-burning fireplace and chimney, completed a detailed inspection, cleaned everything thoroughly, and pointed out a few common draft and buildup issues along with simple ways to help prevent them. We also appreciated how clearly he explained proper fireplace care, chimney maintenance, and safe burning tips. The whole visit felt professional, efficient, and well done. We would gladly recommend Troy for anyone needing dependable chimney and fireplace service.
Pamela Cabrera
We had to replace our full metal fireplace and chimney system because of water damage, and after getting three estimates, this chimney sweep company stood out right away. Troy did the most complete inspection, carefully checked the flue and firebox area, and explained in simple terms what had failed, why the moisture damage happened, and what repairs were needed to make the chimney safe again. He was also the only one who clearly talked about safety issues and how the work might relate to homeowners insurance. We decided to move forward with them, and the whole experience was excellent from start to finish. The team kept us updated throughout the project, answered our questions quickly, and helped with communication related to the insurance process. Troy also did impressive work rebuilding the fireplace surround and hearth after parts had to be removed for the chimney replacement. His craftsmanship, attention to detail, and care with the masonry finish really showed. The project took more than two weeks, and during that time the crew was friendly, respectful, and as non-disruptive as possible. They kept the work area neat, focused on proper chimney safety, and made sure everything was venting correctly before wrapping up. We are very happy with the results and highly recommend this chimney sweep and fireplace repair team in Highlands.
Barbara Griffin
Really appreciate Troy. He stopped by after a chimney and fireplace service visit nearby and got the pilot light on my gas fireplace working again. It was a real pleasure to have such fast, high-quality service. He was courteous, professional, and clearly knew fireplace and venting systems well. I also appreciated how quickly he handled it and made sure everything was safe and running properly. I will definitely recommend this chimney sweep and fireplace service company in Highlands as the place to call.
Amber Hopkins
Great chimney sweep service. I’ve been a repeat customer for quite a while and I’m always impressed. Troy is very responsive and always takes the time to explain what’s going on with my older fireplace and chimney in simple terms. My most recent chimney cleaning was excellent, fast, and left absolutely no soot or dust anywhere in my sitting room, even with a cream rug and couch nearby. They do very clean work, show real care for the home, and make the whole fireplace and flue service process easy to understand. I will definitely keep using this company in Highlands for chimney sweep and fireplace service.
Lucille Barr
Troy was excellent to work with. We were having water leaking into our home around the chimney, and after getting quotes from three different chimney sweep and repair services, we felt overwhelmed. Two of the estimates were extremely high and pushed costly stone chimney cap work, even though the chimney had already been restored and should not have been having these issues. We then contacted Spencer Family Chimney Repair, and Troy quickly found the real problem. He inspected both chimneys, explained everything in simple terms, and showed us that the flashing had been installed poorly and was not sealed the right way to stop water from coming in through the chimney stack. His chimney knowledge, attention to detail, and honest approach really stood out. He repaired the flashing, corrected some of the weaker previous work, and made sure everything was properly protected. Since the repair, our ceilings have stayed dry and we have had peace of mind. It was a huge relief to find someone dependable in Highlands who understood chimney repair and leak prevention so well. We are very happy with the service and would gladly recommend Troy to anyone needing chimney sweep or chimney repair work.
emilia huffman
Troy was an absolutely wonderful chimney sweep. Troy was not only very nice and informative, but also knew a lot about chimney cleaning, inspection, and fireplace safety. He arrived on time, was kind, respectful, and highly professional. Spencer Family Chimney Repair provided fantastic service overall, and the whole visit made me feel confident that the chimney was clean, safe, and working the way it should. i really appreciated how thorough the inspection was, and it was clear troy cared about doing a careful job. we were very happy with the service, and it made our fireplace maintenance much easier.
traci hodges
We have trusted Spencer Family Chimney Repair for many years for chimney sweeping, wood stove service, and routine fireplace care. We have worked with different technicians over time, and each visit has been on time, polite, neat, and respectful of our home. Troy recently came out to clean the chimney and service the wood stove, and the work was done thoroughly and professionally. He also sent a detailed report with helpful photos showing the condition of the flue and the completed chimney sweep work. It is great to have a company that takes chimney maintenance, safety, and customer service seriously. I would definitely recommend them for chimney and wood stove service.
Katie18 C
I’m not joking when I say we were so thankful for Troy. We had been waiting a long time for a chimney inspection and chimney cleaning, and Spencer Family Chimney Repair was able to fit us in at the last minute. Our older home still needs some insulation work, but in the meantime the fireplace and flue inspection helped get everything working safely and properly again. Now our fireplace is running great, the draft is much better, and the house feels warm and comfortable. The service was honest, knowledgeable, and very helpful, and the pricing felt fair without any surprise costs. Great chimney sweep service from start to finish, and I’d rate the experience 10 out of 10.
cathy bridges
troy was very knowledgeable and professional, showed up on time, and handled the chimney inspection in a thorough and efficient way. he explained the condition of the fireplace and chimney clearly, pointed out the work that may be needed, and gave a detailed estimate for the repair. the whole visit felt organized and helpful, and i appreciated how easy he made the process. based on this experience with spencer family chimney repair in highlands, i would feel very comfortable hiring them when we are ready to move forward.