About Sam's Club Optical Center
Sam's Club Optical Center in Freehold offers a wide selection of optical care products, including contact lenses, reading glasses, sunglasses, and eye health supplements. Customers can choose from designer frames, lightweight plastic options, and durable metal styles, perfect for everyday wear or outdoor activities. The store is well-maintained, clean, and fully stocked, with plenty of parking. Shopping is convenient, aided by a friendly staff and features like Scan & Go for quick checkout. The customer service is praised for being courteous and helpful, making the experience pleasant even during large orders. Overall, the store provides great deals on quality optical products in a tidy environment, with a focus on customer satisfaction.
Great new manager in the department. Fantastic sevice!!
The opticians were fantastic and the price was right
Karen O. in the Optical department has loose screws! She made a simple contacts purchase seem like confusing puzzle. The lenses were $88.88 per box. In order to qualify for the Bausch & Lomb rebate, I had to purchase a one year supply, a total of 8 boxes. So, 8 x $88.88 = $711.04 without the insurance discount. I asked how much I must pay out-of-pocket after my insurance contribution and presented the rebate info posted on the website. Karen, along with her colleagues, became awfully slow and confused. At first they thought Baush + Lomb would apply a $200 discount on top of the purchase, then they claimed that my insurance would only cover $120 of the $150 available for lenses, due to some kind of insurance code within the Sams Club system. After about 1 hour she finally processed my order, and determined that I owe $561.04 and that I am eligible for a $300 gift card from the manufacturer, not $200 off contacts at the register. As soon as I got home, I immediately contacted my insurance company, demanding an explanation of $30 difference with Sams Club on the phone. Karen informed my insurance agent that it was because of how their system processes bulk orders, total bs! The agent confirmed that it was illegal for a company to charge an arbitrary amount, based on "codes" and insisted that I wait until Sams Club submits a final claim. One week later, it turns out, they charged my insurance for $150, which explains exactly what I paid at the register! You see $711.04-150.00=561.04!!!! I went back to the store to discuss the matter with the GM, but the Optical Dept was closed. The Customer Service booth claimed that their management can't access an itemized invoice, showing the insurance coverage. They claimed it was inaccessible because of the "prescription" even though it had absolutely nothing to do with the prescription. Then they insisted that I talk to the weirdos in the Optical Dept again! This is how pathetic these people are in person. You can spend your money there but if there's ever a problem they will give you the ol' runaround. If you ever purchase anything from the Sams Club Optical joke, make sure you do all the calculations beforehand. It doesn't hurt to bring a geriatric psychiatrist along. Unfortunately, the Samsclub.com system can't process insurance payments immediately yet. I don't know if good ol' Karen thinks its funny. I certainly don't find it entertaining. I am surprised I received my contacts quickly. I WILL NEVER PURCHASE AT SAMS OPTICAL IN FREEHOLD NJ AGAIN!