Ray Catena Lexus of Freehold Service & Parts Center is a well-regarded dealership known for its exceptional customer service. Their team of experienced Lexus service technicians provides a range of services, including inspections, diagnoses, repairs, and regular maintenance like oil changes and brake repair. Customers often mention that the dealership operates smoothly like a well-oiled machine, making the experience hassle-free. The atmosphere is friendly and welcoming, with staff who go above and beyond to ensure a positive experience. Customers appreciate the attentive service from the service manager and staff, who create a comfortable environment where things go quick and smooth. Many loyal customers highlight the dealership's commitment to high-quality service and keeping them informed throughout the process. The dealership also offers a stress-free sales experience, with no pushy sales tactics and a friendly sales manager who greets customers personally. Overall, Ray Catena Lexus of Freehold is praised for its good vibes and dedication to customer satisfaction, making it the right place to get your car maintained or fixed.
I called to make my 1st service appt on my wifes New ES-350 2025 AND Marisa was absolutely Fabulous! Couteous, Professional, detailed and an absolute gem in assisting me to get this done flawlessly. Marisa was outstanding and her customer service was impeccable. Marisa is a tremendous asset to your dealership as I am in the business. Marisa was exceptional and just wanted to say thank you to Her and your organization!!! MARISA AND FREEHOLD LEXUS TKU FOR ALL OF THE ABOVE!!!
I called Ray Catena Lexus of Freehold to have my certified ES 350 (recently purchased from a sister dealership) brakes checked. I was able to get a morning appt for the next day. Brian and the rest of the staff were professional and welcoming. My car was checked promptly and Brian soon assured me that Lexus and the dealership would resolve the issue at no cost to me. Within a couple of hours I drove out with a smooth and clean car. Great first impression! Thank you.
My service rep Chris Lisa goes above and beyond every time. Always making things convenient for me, and going the extra mile in terms of service, recommendations and giving me the car back amazingly clean. He gets 5 stars, and we have one car that gets a lot of miles, and he never lets us down.
Driveway 2, 4264 US-9, Freehold, NJ 07728
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