Eye Associates - Cherry Hill

I was a new patient and my mother has been a patient at this office for years. I called about two weeks before our appointments and scheduled both of us at the same time. I specifically made a new-patient appointment for myself and a returning-patient appointment for my mother. During that call, I provided my insurance information and said that my mother's insurance should already be on file. The person scheduling confirmed that it was.

When we arrived for our appointments, we were told at check-in that the office has not accepted my mother's insurance for approximately three years. This was the first time either of us had been told that. Had we been informed when I… read full review

After reading through the reviews, I have to say I’m kind of surprised about the experiences of all of the one star reviews. I developed a stye in my eye, so I called them to take a look. The receptionist who answered scheduled me in for later that day. It didn’t experience any issues with no one answering or long waiting times. If anything, my visits were very promptly made. I was scheduled for a follow up visit the following week. Everything went smoothly there too. I have two more appointments this week with them since I will be needing an optician for my vision and also because I was diagnosed in my first visit with MGD.
Nothing but good things to say about this… read full review

Doctors, nurses and assistants are pleasant, efficient and highly competent. Front desk staff in recent years seem to be stressed and tense across the board, and we've often had oddly prickly interactions with them. We've had very good care from the eye doctors in this practice for years, and that's why we keep going. The automated text/phone reminder system is a major annoyance--it will send multiple messages per day, often even after you've scheduled an appointment, filling up your voicemail and apps. Front desk staff shrugs and says there's nothing they can do. Anybody out there paying attention?