Geek Squad

Geek Squad provides repair, installation, and setup services for various types of technology at over 1,100 Best Buy stores. Customers have had positive experiences with the knowledgeable and helpful team members. CJ, in particular, is praised for their assistance and making customers feel comfortable with their purchases. Jeremy and Finn are also mentioned as being part of the competent staff. However, there have been issues with scheduling appointments and contacting individual locations, as the phone number listed routes calls to Best Buy's main call center, where operators do not have information about specific stores. This led to frustration for one customer who had to drive to the store to get service. The store in Salem, Massachusetts is noted for its smooth operation and efficient line for store pick up. Overall, Geek Squad's staff is commended for their expertise, but there is room for improvement in the communication and scheduling processes.