A short story...On December 26th our furnace stopped working at 6:00 pm. I called the answering service, who promptly picked up, and told us a repair tech was in a neighboring town finishing a job and would come to us next. 20 minutes later, Dana from Townsend, arrived to address the issue. Dana was professional, knowledgeable and very personable. 5 minutes later our furnace was reset and we were back in business.Ed and I were blown away by the professionalism of this company considering it was "after hours". I should also mention, Townsend had just "inherited " us from Petro Fuel so we were new customers!The next day, I called in to compliment the... read full review
November 2022
Had such a pleasurable experience with this great company. Heat went out in the middle of winter & they had it fixed within a few hours! Very professional & caring. Highly recommended.Service: Ductless heating & A/C services
March 2021
Our furnace stopped working in the night and we were cold. we called and they actually picked up within a few minutes. We were so thankful that the technician came first thing, 8 am and got it going again! Thank you.
A short story...On December 26th our furnace stopped working at 6:00 pm. I called the answering service, who promptly picked up, and told us a repair tech was in a neighboring town finishing a job and would come to us next. 20 minutes later, Dana from Townsend, arrived to address the issue. Dana was professional, knowledgeable and very personable. 5 minutes later our furnace was reset and we were back in business.Ed and I were blown away by the professionalism of this company considering it was "after hours". I should also mention, Townsend had just "inherited " us from Petro Fuel so we were new customers!The next day, I called in to compliment the... read full review
Had such a pleasurable experience with this great company. Heat went out in the middle of winter & they had it fixed within a few hours! Very professional & caring. Highly recommended.Service: Ductless heating & A/C services
Our furnace stopped working in the night and we were cold. we called and they actually picked up within a few minutes. We were so thankful that the technician came first thing, 8 am and got it going again! Thank you.