Franklin Block Opticians Ltd. is a highly regarded eyewear provider known for its exceptional customer service and expertise. Based on the reviews, the business has consistently delivered a wonderful experience for its customers.
The staff, particularly Sandi and Colleen, are described as extremely helpful, kind, and great communicators. They work diligently to assist customers in choosing the right frames and ensuring the perfect fit for their glasses. The team's willingness to troubleshoot and find the best solution for each customer's needs is highly praised.
Customers have expressed their satisfaction with the quality of the products, the reasonable pricing, and the overall positive experience they have had at Franklin Block Opticians Ltd. The business has been able to provide reliable and efficient service, even during the challenges of the pandemic, earning the trust and loyalty of its customers.
First time customer. I came for their huge selection of frames! At other stores, I could find frames that fit or looked good, but not both. But here, I was shown a customizable product -- choose the frame shape, the color, the temples. Beautiful!!!
And the service is so friendly and top notch!! From helping me select the frames, to ensuring that they fit PERFECTLY, the women at this store are true professionals! I had to come back for an adjustment, and they took out the exact pair I had tried on and made my glasses fit like the model, but better because the placement was adjusted for my Rx.
I highly recommend Franklin Block Opticians and will definitely come back the… read full review
Aug 2025
5.0★★★★★
I rarely write reviews -- generally only if a company is exceptionally good or exceptionally bad. I'm taking the time to write this because Franklin Block Opticians is SUPERB. Julie offers extraordinary customer service. She is extremely knowledgeable about all things glasses, has an excellent eye for styling, and is just plain fun to shop for glasses with. Their selection is extensive, with SO many options in a full range of price options. And if you can't find EXACTLY what you want, they carry the iGreen Eyewear line that allows you to custom make your glasses with endless options for shape, color, metal tone for hardware, and even adding in nosepads to their plastic… read full review
Aug 2025
5.0★★★★★
I am blown away by Franklin Block's selection! They have quite an array of brands, fits and price points. Their team is also very helpful, not to mention lovely. Great experience all around, and I highly recommend shopping local with them.
