About Roan Family Funeral Home
Roan Family Funeral Home provides compassionate service to families during difficult times. The staff, including Katie, are truly exceptional, offering professionalism, empathy, and understanding. They guide families through the funeral planning process with ease, taking care of every detail and providing creative solutions to unique requests. Their attention to detail and personalized touches help create meaningful and memorable events that honor loved ones. Families feel supported and cared for, knowing everything is under control. The staff’s genuine kindness and dedication make a challenging experience more manageable, giving families the comfort they need during tough times.
Matt and Katie have seen us 4x in the last 5 years. Each time they have been excellent.Matt walked me thru the process each time taking all the pressure off of me. Matt and Katie let my family grieve our way(a little humor). when my step father passed suddenly a funeral home in Concord refused my mom due to his weight. Matt and his team assured us it was no issue and handled all requests for his services wonderfully. My father has just passed recently wanting no services just cremation. Matt and Katie still went above and beyond for us. At Roan I've always been treated like family.
We lost our son recently and needed the services of a funeral home. Though the hospital provided a list, we stumbled upon Roan Family Funeral Homes independently. While my husband initially spoke with Matt over the phone, upon visiting, we met Katie. She was truly exceptional. Understanding my dry humor, she immediately put us at ease and approached the situation with both professionalism and empathy. I was concerned about managing the turnout for the service, but Katie assured us they had everything under control and it would be okay no matter how many people came. Her resourcefulness even extended to creative solutions when I went overboard with the photo boards. With Katie's support, planning the funeral felt surprisingly manageable, almost like having a close friend guide us through the process. If you're faced with the difficult decision of selecting a funeral home, I highly recommend considering Roan Family Funeral Homes. My deepest condolences to anyone else navigating similar challenges.
Working with Roan Family Funeral Home was my first experience with needing funeral services. We worked with Katie on planning my mother's funeral and final events. The events were stunning and meaningful to all who attended. We didn't have a lot of information about the process or what my mother would have wanted, but I feel like we made all the right choices because Katie helped us understand everything, answered questions honestly and in a straightforward manner, and truly took a lot of the mental and physical load off us so we had the space to process our loss. I was very impressed by the level of detail Roan Family put into everything and so grateful at how seamlessly and professionally they were able to take the lead when we just didn't know how to accomplish this type of event. People who attended my mother's final services also commented on the personalized details added to the event. I'm so happy with the lasting memories that Katie and the Roan Family Funeral team helped to give our family and friends during a really difficult time. From the reviews, it looks like this level of service is on par for Roan Family Funeral Home but the service and care they gave us really felt so personal and like my family was their only priority.