About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands. They provide a wide range of cosmetics, fragrances, body, skin, and hair care products, including exclusive lines like Kylie Cosmetics and Olaplex. Customers can also visit the in-store Salon at Ulta Beauty for hair, skin, makeup, and brow services. Reviewers have praised the great prices, knowledgeable staff, and exceptional hair experiences, particularly with stylists like Mackenzie K and Jess. The salon staff are known for their attention to detail and fun, vivid hair color options, with Erika being highly recommended for her creative and precise work. Customers also appreciate the helpful and friendly employees at checkout, who go out of their way to resolve issues and make the shopping experience enjoyable. The store itself is nice and well-maintained. However, some customers have noted that the cashiers can be rude, often not greeting or smiling at shoppers, which can affect the overall experience. The team of experts both in the store and at the salon are consistently friendly, professional, knowledgeable, and efficient. The salon staff, including Levi, are praised for surpassing expectations, especially with highlights. Ulta Beauty also offers Conscious Beauty choices for vegan, clean, cruelty-free, and sustainable products that benefit the community.
The store itself is nice and I have no complaints about it. However, literally EVERY single time I’m here, the cashiers are so rude. They never ask me how I’m doing or if I found everything okay, and they never smile or talk in a friendly voice. They’re all just so monotone. They don’t even say have a nice day half of the time. I get that customer service can burn you out and be tiring, I’ve been through it for years myself. But at the very least it would be nice if they had any kind of manners, especially when I’m very nice to them myself. I hope they can work on that
I saw Levi in the salon. He completely surpassed my expectations and gave me one of the best highlights I've ever had.
He is complete sweetheart too!
I cant recommend him enough!
The team experts both in the store and at the salon are all excellent - friendly, professional, knowledgeable, and efficient. Thank you, Team Ulta in Newington, NH - and a shout out to Carola (beauty expert)!