My job was an insurance replacement of an existing Pella window. Since I have vinyl siding, the window had to be perfect to avoid changes which would have led to mismatched siding around the window. The window arrived in the exact dimensions it needed to be and the installer was very professional installing it exactly where it needed to be so the siding would go back up perfectly. He also built a great frame around it that looks great and will not degrade like the previous wooden frame. I could not ask for more. Awesome
Amy Murgatroyd
May 2024
Our sales rep, Mark was phenomenal. He has real expertise withPella products and knew exactly what our project needed. Unfortunately, the first crew they sent us on our install day was unprepared for what they faced. They didn't have enough guys or tall enough scaffolding. Their inexperience also showed in some of the misleading info we were given (later righted). Our project was rescheduled and the second crew (led by Max) that our project schedulers (Emily and Michelle) sent was incredible. Our project was a tricky one and they installed our windows flawlessly. We couldn't have hoped for a more detailed and efficient crew. They were meticulous with their caulking, taping, foam and trim. Though we had a bumpy start, we are so enthralled with Pella's second crew, we'd have them back in a heartbeat.
Frances Bliss
Feb 2023
My sales rep. Brandonn Pfister was great. Excellent fast service.Came to my house the day after we spoke. Brandonn had a quote and window order placed within days of our meeting.I would highly recommend Brandonn and Pella.
Caroline Darst
May 2018
An all-around quality experience from people who know what they are doing and want to make the customer happy.
Phil Merrill
Nov 2017
As a contractor myself I have tried and tested many other brands of windows and doors. But Pella by far surpasses expectations for not only quality but also customer service. I had to go inspect a window one day and I mentioned it to Josh Thorp one of the pella reps and not only did he give me feedback on it but even showed up to the job site and got right into it with me pulling off trim and checking level and helped me figure out the problem. I have met many reps from many companies but this kind of service is top notch.
Thank you Pella.
Maya Travaglia
Feb 2015
Love these guys! Warranted my window purchased in 2001! Cracked from the cold..great customer service through follow-up and communication.
Phil Seavey
My job was an insurance replacement of an existing Pella window. Since I have vinyl siding, the window had to be perfect to avoid changes which would have led to mismatched siding around the window. The window arrived in the exact dimensions it needed to be and the installer was very professional installing it exactly where it needed to be so the siding would go back up perfectly. He also built a great frame around it that looks great and will not degrade like the previous wooden frame. I could not ask for more. Awesome
Amy Murgatroyd
Our sales rep, Mark was phenomenal. He has real expertise withPella products and knew exactly what our project needed. Unfortunately, the first crew they sent us on our install day was unprepared for what they faced. They didn't have enough guys or tall enough scaffolding. Their inexperience also showed in some of the misleading info we were given (later righted). Our project was rescheduled and the second crew (led by Max) that our project schedulers (Emily and Michelle) sent was incredible. Our project was a tricky one and they installed our windows flawlessly. We couldn't have hoped for a more detailed and efficient crew. They were meticulous with their caulking, taping, foam and trim. Though we had a bumpy start, we are so enthralled with Pella's second crew, we'd have them back in a heartbeat.
Frances Bliss
My sales rep. Brandonn Pfister was great. Excellent fast service.Came to my house the day after we spoke. Brandonn had a quote and window order placed within days of our meeting.I would highly recommend Brandonn and Pella.
Caroline Darst
An all-around quality experience from people who know what they are doing and want to make the customer happy.
Phil Merrill
As a contractor myself I have tried and tested many other brands of windows and doors. But Pella by far surpasses expectations for not only quality but also customer service. I had to go inspect a window one day and I mentioned it to Josh Thorp one of the pella reps and not only did he give me feedback on it but even showed up to the job site and got right into it with me pulling off trim and checking level and helped me figure out the problem. I have met many reps from many companies but this kind of service is top notch. Thank you Pella.
Maya Travaglia
Love these guys! Warranted my window purchased in 2001! Cracked from the cold..great customer service through follow-up and communication.