Dependable Lock Service is a full-service lock shop that offers various services, including re-keying locks, cutting keys, and programming automotive keys with computer chips and remotes. They are a platinum Liberty safe dealer with a wide selection of gun and home safes in stock. Customers praise the business for being helpful and fair, taking the time to resolve issues without overcharging. The technicians are skilled and courteous, providing excellent service and making recommendations to ensure customers' needs are met. Dependable Lock Service is highly recommended for all lock-related needs.
Recently, the business has been praised for its quick, professional, and informative help with lost keys. Customers have noted that representatives are knowledgeable and clearly explain pricing. The staff is friendly and provides great customer service. For example, they quickly made new keys from a broken piece for a lock box at a low cost of only $7. Another customer was very satisfied with the rebuild of their electronic Toyota key, mentioning that the work was done in a short time and at a reasonable price by a patient, courteous, and professional young man.
In addition, customers have praised the team for their expertise with safes. One customer had an issue with the keypad on their safe, and Doug arrived within a couple of days. He was neat and professional, opening the safe within minutes and replacing the keypad. The customer was able to reprogram the combination and tested it several times, expressing that they couldn't be happier with the service and staff, and highly recommended the business with five stars.
Another customer, who recently moved from Texas to New Hampshire, lost the combination to their gun safe during the move. Bill and Doug (the names are not guaranteed) were able to schedule a quick appointment to open and make the safe operational again. The customer praised their professionalism, courtesy, knowledge, and kindness, saying it was an amazing experience and thanking the team.
The owner, Mr. Diebert, and his team are also highly recommended, with customers noting their professionalism and excellent service at a recent dealer summit.
