Interior Design near Londonderry

“Response to the 1 star rating on behalf of JDS Flooring Associates LLC.We are disappointed to hear about the complaint filed against JDS Flooring Associates LLC (JDS) considering that JDS followed the same procedure with this customer as we do with all of our customers from the purchase to the customer service response. Please understand that JDS completes approximately 250-275 homes per year and have completed as many as 589 homes in a single year in our 18 year history. Our complaint and customer service record is sound and there are processes to follow.The product was purchased through a builder.The product was personally selected by the customer after many samples, styles and products were reviewed and discussed.The site was visited and inspected prior to delivery.The products were delivered for a minimum of 48 hours prior to installation to allow for acclimation.This customer has a wider product (5") so we would only recommend an engineered product for better performance, less cupping and shrinking based on New England weather patterns. Dryness and/or moisture, however, are still very important.This product is a first quality product from a very reputable manufacturer. When the checking complaint became recognized, JDS sent out our customer service person to inspect and understand the problem.The checking on the edge was visible in a couple of locations and was attributed to dryness.The dryness was discussed with the customer stating that it was actually in a very low range and needed to be higher. It also needs to be understood that this range is very unhealthy.We explained that when the humidity rate reached a higher level (range between 40-60), allow some time for the environment to acclimate and, when accurate to the industry standards, we could and would fix the boards. We then asked them to contact us with any questions and any updates.We received a second call/complaint a few months later regarding this same issue. At this time, we scheduled an inspection with the manufacturer who agreed with our prior assessment but found the humidity levels to be much lower then the first visit. At this point, we communicated with the builder to discuss the low humidity levels. We also explained to him that we would return to repair the boards and that manufacturer agreed to provide product after the humidity issue was resolved. In the customer's complaint to the Better Business Bureau (BBB), she stated that she was never told that the humidity needed to be at a certain range. This is health issue as well as important for all of the home's products. The builder informed us that he spoke with the customer about the process the same day as the complaint to the BBB. The builder is in the process of installing a humidifier system to help the customer and then we would be able to repair the boards successfully.The consumer indicated he/she ACCEPTED the response from the business according the BBB and this case was closed.“

“We are proud to recognize RWH Architect and Rob Hannon, who has been an active member of the Greater Salem Contractors Association since 2017 and has served as our President since 2023. Rob’s dedication, leadership, and commitment to the community have been invaluable. Whether it’s supporting local events, fostering collaboration among members, or advancing the mission of the GSCA, Rob and his team consistently go above and beyond. We highly recommend RWH Architect for anyone seeking innovative, professional, and client-focused architectural services.“

“We hired Darren for two different projects and both turned out fantastic. First, he built us a 1200 bottle wine cellar. Second, he finished our basement, including an incredible customer bar and staircase. During both projects, Darren (and his outstanding crew) was always accessible and respectful. Most importantly, the results of both projects were incredible. I would highly recommend Vintage Makers!“

“Understanding your needs , executing quality workmanship and delivering satisfactory results.“

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“I had a water line break in my home that created a serious flooding to my downstairs. I reached out to a couple of contractors but found no one was available immediately. I called MET and spoke with Mark who was very informative on the process with the insurance and was willing to take this job on with his busy schedule. The crew was prompt daily and very professional. I dealt with Mark regularly and at times with the office and I must say during a crisis they made me feel they would make everything right and they did! I highly recommend them and plan to use them for my next project.“